Sarah Adamson
Sorrento
Summary
Adept at elevating customer experiences and enhancing team performance, I leveraged my decision-making and customer service skills at Dunkin' Donuts to significantly improve service quality. My background as a Shift Manager and Security Guard showcases my ability to ensure workplace safety and motivate staff, driving operational excellence. Even being a volunteer firefighter back home in Pennsylvania for 8 years gave me a bigger hindsight into safety.
Overview
7
7
years of professional experience
Work History
Shift Manager
Dunkin Donuts
10.2024 - 03.2026
Oversaw daily activities, maintaining high standards of customer service.
Server
Scoops on Main
04.2019 - 08.2025
Delivered exceptional customer experiences through dessert creation and service.
Shift Manager/Key Holder
Dunkin' Donuts
11.2023 - 04.2024
Prepared baked goods and crafted beverages with precision and quality, handled keys to the store.
Security Guard
Allied Universal Security Services
10.2022 - 05.2023
Checked in outside companies, did routine checks around the plant to maintain the safety of all the workers
Education
Agora Cyber Charter School
King Of Prussia, PA06.2019
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Team development
- Payment processing
- Flexible schedule
- Shift leadership
- Customer service
Timeline
Shift Manager
Dunkin Donuts
10.2024 - 03.2026
Shift Manager/Key Holder
Dunkin' Donuts
11.2023 - 04.2024
Security Guard
Allied Universal Security Services
10.2022 - 05.2023
Server
Scoops on Main
04.2019 - 08.2025
Agora Cyber Charter School
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