Sarah Adderholdt
Newport News,VA
Summary
Capable customer service agent experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
1
1
year of professional experience
Work History
Technical Support Representative
IDSeal
Concord, NC
02.2022 - 02.2023
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Maintained detailed records of customer interactions and transactions.
Education
Bachelor of Science - Nursing
Thomas Nelson Community College
Hampton, VA05.2026
Skills
- Performance Testing
- Information Protection
- Application Support
- User Support
- Software Installation
Timeline
Technical Support Representative
IDSeal
02.2022 - 02.2023
Bachelor of Science - Nursing
Thomas Nelson Community College
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