Sarah Alfatlawi
Glendale,Arizona
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dementia Support Specialist
Hospice of the Valley
08.2024 - 05.2025
- Conducted regular wellness checks to monitor changes in patient behavior, cognition, and health status to inform care strategies, as well as assist with daily needs and prevent social isolation.
- Provided one-on-one companionship and emotional support for dementia patients, ensuring they felt safe, engaged, and cared for.
- Facilitated cognitive and recreational activities, such as puzzles and memory exercises, to encourage mental stimulation and engagement.
- Observed and reported behavioral changes and daily progress to care teams and family members to support ongoing care planning.
Business Management Intern
Humabiologics
08.2024 - 11.2024
- Authored and developed the company’s first employee handbook, creating clear policies and procedures to standardize operations and improve onboarding efficiency.
- Reviewed and organized hundreds of applicant resumes, coordinated interviews, and evaluated candidate fit to streamline the hiring process and support top talent selection.
- Assisted CEO with administrative and organizational tasks, contributing to business process improvements and operational effectiveness.
- Gained hands-on experience in human resources, recruitment, and business management functions within a biotech startup environment.
Helping Hands Lead Intern
Native Health
05.2024 - 05.2025
- Provided individualized support to clients, assisting them in accessing essential resources such as housing, financial aid, and free legal services.
- Built trusting client relationships to encourage continued engagement with community programs and services.
- Organized and distributed food bags to low-income families, addressing urgent nutritional needs and promoting food security.
- Assisted in the planning and execution of community events and health programs to improve overall well-being and access to care.
Health Insurance Agent
U.S Health Advisors
05.2022 - 12.2022
- Assessed individual client needs and developed personalized insurance plans that balanced comprehensive coverage with affordability.
- Educated clients on policy details, including coverage limits, co-payments, deductibles, and network restrictions.
- Communicated complex insurance information in a clear, accessible manner to help clients make well-informed decisions about their healthcare coverage.
- Provided exceptional customer service and guidance, fostering trust and long-term client relationships.
Caregiver
AZ Quality Care LLC
12.2021 - 05.2022
- Provided personalized, one-on-one care to children with autism, supporting their unique needs as outlined in individualized treatment plans.
- Facilitated structured activities and play to promote social, communication, and cognitive development.
- Utilized alternative communication methods, including visual supports, sign language, and assistive technology, to enhance engagement and understanding.
- Monitored progress and reported observations to parents and care teams to support consistent and effective care strategies.
Cashier
Panera Bread
04.2021 - 12.2021
- Greet customers with a warm and welcoming attitude, addressing questions, concerns, and product inquiries.
- Able to handle challenging client problems professionally and calmly, finding solutions that satisfy both the customer and the company.
- Proficient in processing consumer purchases properly and effectively while managing a variety of payment options, including cash, credit cards, and mobile payments.
Education
Bachelor of Science - Health Care Administration and Policy
Arizona State University
High School - undefined
Central High School
Phoenix, AZ01.2021
Skills
- Quality Assurance & Compliance Knowledge (HIPAA, OSHA)
- Healthcare Operations & Administration
- Microsoft Office Suite & Data Reporting
- Recruitment, Hiring & Onboarding Support
- Problem-Solving & Critical Thinking
- Attention to Detail & Organization
- Cultural Competence
- Language: English and Arabic
Affiliations
- Iraq Student Association at ASU, President
- Banner Health Hospital, Pediatrics Volunteer
- Tempe Fire Department, Smoke Alarm Inspector
- St. Mary’s Food Bank, Emergency Food Box Packing
Certification
- Arizona Insurance License, Accident and Health or Sickness, Life
- State of Maryland Insurance License, Accident and Health or Sickness, Life
- State of Michigan DIFS, Accident and Health, Life
- Texas Department of Insurance, Life, Accident, Health, and HMO
Timeline
Dementia Support Specialist
Hospice of the Valley
08.2024 - 05.2025
Business Management Intern
Humabiologics
08.2024 - 11.2024
Helping Hands Lead Intern
Native Health
05.2024 - 05.2025
Health Insurance Agent
U.S Health Advisors
05.2022 - 12.2022
Caregiver
AZ Quality Care LLC
12.2021 - 05.2022
Cashier
Panera Bread
04.2021 - 12.2021
High School - undefined
Central High School
Bachelor of Science - Health Care Administration and Policy
Arizona State University
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