Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sarah Allen

Summary

Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience

Work History

Restaurant Manager

Keg and Cow
02.2019 - Current
  • Maintained high standards of customer service in a fast-paced, high-volume environment.
  • Carefully interviewed, hired, and trained new staff based on their qualifications and personality.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Edited new menus to ensure accurate language and grammar were used.
  • Built loyal clientele through friendly interactions and consistent appreciation.

Client Service Professional

H&R Block
01.2024 - 04.2024
  • Provided customers information about new and existing tax products and services.
  • Coordinated daily schedules of 6 tax professionals to ensure top-quality customer service and avoid overwork.
  • Kept meticulous records of client information, implementing new data into computer system each day.
  • Scanned and organized crucial tax documents for consumers.
  • Troubleshooted and resolved product issues and concerns.

Sales Associate

Game Stop
10.2018 - 02.2019
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Promoted conversion of casual shoppers into customers through deep product expertise to meet customer needs.
  • Stayed current on company offerings and industry trends.
  • Used point-of-sale machines to process payments at cash registers.
  • Organized new merchandise in an appealing display with clear signage to encourage customer sales and move overstocked items.

Restaurant Server

Burger Republic
05.2018 - 09.2018
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customer questions, recommended items, and recorded order information.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Demonstrated the ability to work independently and as part of a team.

Hostess/Server/Bartender

Cheddar's Scratch Kitchen
11.2013 - 05.2018
  • Greeted guests pleasantly and answered menu questions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served food and beverages promptly with focused attention to customer needs.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Education

Associate of Arts -

Florida Gulf Coast University
Fort Myers, FL
01-2023

Skills

  • Attention to Detail
  • Organization and Prioritization
  • Ability to type 75 WPM with 98% accuracy
  • Multitasker
  • Proficiency with MS Office and Google Suite
  • Self-Motivation
  • Customer Service
  • Communication
  • Problem Solving

Interests

  • Animals: Life-long pet owner and lover, former animal shelter volunteer
  • Fantasy football: Consistently participated in multiple high-value leagues over a 4 year period, contributing to editing league rules and winning championships
  • Writing: Lifelong writer with a personal blog to promote creativity and grammar skills
  • Gaming: Avid video game and table-top game player

Timeline

Client Service Professional

H&R Block
01.2024 - 04.2024

Restaurant Manager

Keg and Cow
02.2019 - Current

Sales Associate

Game Stop
10.2018 - 02.2019

Restaurant Server

Burger Republic
05.2018 - 09.2018

Hostess/Server/Bartender

Cheddar's Scratch Kitchen
11.2013 - 05.2018

Associate of Arts -

Florida Gulf Coast University

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Sarah Allen