Detail-oriented team player with strong organizational skills and 16 years of GI experience. Self and collegue proclaimed Queen of reimbursement and patient access to receiving medications, affordably.
Overview
23
23
years of professional experience
Work History
Nurse Manager/Reimbursement Specialist
Gastrohealth
04.2008 - Current
Support patient's with complex access with pharmaceuticals including benefits investigation, co-pay assistance, facilitating challenges with numerous insurance plans and pharmacy benefit managers.
Proficient in prior authorizations and complex accumulator and maximizer plans within the scope of nationwide insurance plans.
Collaborated with sales personnal, physicians, case management and industry collegues to ultimately deliver patient care through pharmaceutical treatment. Developed a strong knowledge in the GI community of support programs.
Extensive patient education with crohn's disease, ulcerative colitis, eosinophillic esophagitis, advanced hepatology (fatty liver, PBC, cirrhosis) complications and hepatitis B & C management
Trained new medical assistants/nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
Advised caregivers and family members in providing emotional and psychological care to support patient needs
Delivered medications via IV and intramuscular injections, monitoring responses to catch and address new concerns
Supervised, directed and motivated high-quality performance from medical assistants.
Flight Attendant/Inflight Service Coach
JetBlue Airways
09.2001 - 03.2008
Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
Trained and transitioned new flight attendant graduates
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Proprietor and Laser Technician
Soothing Touch Laser Hair Removal
09.2002 - 08.2007
Grew Laser business from ground up, including developing business plans and policies to maintain consistency and high quality standards
Developed and introduced client forms and consents in compliance with New York State legal regulations
Full operation and basic maintenance of multiple lasers and training new technicians
Innovated new techniques to optimize success with laser treatments, client satisfaction and marketing ways to accrue new clients based on industry demand.
Education
Bachelor of Science - Nursing
Utica College of Syracuse University
Utica, NY
05.2001
Skills
Multitasking and Organization (New Yorker!)
Strong Knowledge of Payer coverage & reimbursement challenges
Nursing Background and business savvy combination
Time Management with Clinical Judgement
Ability to develop others through Leadership and motivation keeping in mind patient priority