Tatianna Gainey
Wake Forest,NC
Summary
Experienced with office management and administrative support, including handling complex schedules and communications. Utilizes organizational skills and attention to detail to enhance operational efficiency. Knowledge of office software and procedures, ensuring smooth and effective administrative functions.
Overview
10
10
years of professional experience
Work History
Case Manager/ Sr Reimbursement Specialist
United BioSource Corporation
08.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Administrative Specialist
The Carter Clinic
12.2021 - Current
- Created and updated records and files to maintain document compliance
- Prepared project documents, reports, and brochures
- Resolved customer concerns efficiently to promote satisfaction and loyalty
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations
- Safeguarded sensitive information by properly handling confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions, and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by prioritizing tasks based on deadlines and resource availability.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Provided exceptional reception services such as answering phone calls professionally, and directing them appropriately while maintaining visitor logs.
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Assisted coworkers and staff members with special tasks daily.
Billing Specialist
Billing Mgt Solutions
01.2018 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurance to obtain timely and accurate payments
- Executed billing tasks and recorded information in company databases
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account's payment history, providing easy access to information for audit and analysis purposes.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Streamlined billing process efficiency by implementing an updated billing system.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Collaborated with the healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Reduced billing errors, leading to a decrease in customer complaints, by conducting regular audits of billing data.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
Concierge
Saber Healthcare
07.2021 - 12.2021
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Adhered to social distancing protocols and wore mask or face shield
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to a diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained the front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
- Managed daily operations of the concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
Cleaning Staff Member
TC'S Professional Cleaning Company
01.2015 - 08.2016
- Used time management and efficient cleaning methods to meet deadlines
- Worked alongside other cleaners to complete jobs in corporate office buildings
- Delivered quality customer service to address urgent needs and cleaning requests
- Demonstrated versatility in performing various cleaning responsibilities such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.
- Exhibited professional conduct at all times while representing the company during on-site cleaning assignments.
- Optimized supply inventory management through accurate tracking of items used during each shift, preventing shortages or overstock situations.
- Contributed to workplace safety by promptly addressing spills, hazards, and other potential issues.
- Streamlined efficiency in cleaning tasks by adhering to the schedule and prioritizing high-traffic areas.
- Increased customer satisfaction by maintaining a consistently clean and well-organized environment.
- Supported team members in completing assigned tasks to ensure timely completion of projects.
- Adapted to various work environments, including commercial spaces, residential properties, and special event venues, providing tailored cleaning services for each unique situation.
- Ensured consistent quality control by inspecting completed work for compliance with established standards before leaving job sites.
- Reduced cross-contamination risks through proper utilization of color-coded cleaning tools and supplies.
- Provided exceptional customer service via courteous interactions with clients while conducting cleaning duties.
Education
Bachelor of Science - Planetary Science
Eastern Florida State College
Cocoa, FL01-2030
High School Diploma - undefined
Heritage High School
Wake Forest, NC01.2021
Skills
- Insurance verifying
- Patient greeting
- Chart pulling
- Medical insurance
- Payment collection
- Appointment Scheduling
- Multi-line phone talent
- Medical terminology knowledge
- Problem-solving
- Time management
- Organization and multitasking
- Documentation and reporting
- Client Advocacy
- Case planning
- Data entry and analysis
Languages
Spanish
Limited Working
Japanese
Elementary
Timeline
Case Manager/ Sr Reimbursement Specialist
United BioSource Corporation
08.2022 - Current
Administrative Specialist
The Carter Clinic
12.2021 - Current
Concierge
Saber Healthcare
07.2021 - 12.2021
Billing Specialist
Billing Mgt Solutions
01.2018 - Current
Cleaning Staff Member
TC'S Professional Cleaning Company
01.2015 - 08.2016
High School Diploma - undefined
Heritage High School
Bachelor of Science - Planetary Science
Eastern Florida State College
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