Shirley "Izzy" Ides, RN
Olathe,KS
Summary
Dynamic Registered Nurse Case Manager with extensive experience across fields. Adept at patient advocacy and clinical risk evaluation. Proven track record in delivering tailored patient education and care, enhancing compliance and satisfaction. Skilled in medication administration and project management, fostering strong relationships with multidisciplinary teams to optimize patient outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Registered Nurse Case Manager/Ambassador- AbbVie
United Biosource Corporation
Overlad Park, Kansas
07.2018 - Current
- Case management for up to 160 patients at a time.
- Interact and build therapeutic relationships with assigned patients throughout duration of program.
- Provide product related training and patient education for patient’s prescribed Product.
- Provide patient centric education regarding treatment and disease states for assigned products, updating program database per company protocols.
- Coordinate meetings between patient and clinical partners.
- Deliver customized interactions based on patient’s needs.
- Assist in development and deployment trainings based on current market need.
- Team leadership and Coaching.
- Advocated for patients' needs within the healthcare system and community services.
- Provided education and counseling on health promotion, risk reduction strategies, disease prevention and self-care techniques to patients and their families.
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Evaluated effectiveness of treatments provided by consulting specialists or other providers involved in a patient's care plan.
- Maintained accurate records of all patient interactions according to established protocols.
- Developed relationships with patients to ensure they received the highest quality of care.
- Participates in program specific customer meeting and training sessions.
- Participates in program specific orientation meetings and demonstrates clinical systems competency on tests.
- Any additional duties as assigned by program management.
RN Case Manager/Nurse Clinician - AMGEN
United BioSource Corporation
Overland Park , Kansas
07.2015 - 07.2018
- Adhered to principles as stipulated by program specific contractual agreements and company practices which may include:
- Patient Support: Made outbound phone calls to patients who have opted into a patient compliance program, made additional calls as directed and be available to support these patients by phone at all other times. Received inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
- Resource: Answered patient, consumer and healthcare professional questions and suggest appropriate resources patients.
- Referral Source: Made appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
- Collect Data: Assembled accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes.
- Educator: Completed patient teaching in relation to the use of products.
- Participated in program specific customer meetings and training sessions.
- Participated in program specific orientation meetings and demonstrates clinical competency on written tests.
- Performed special projects and performs other duties as it pertains to specific contract performance
Tier 3 Float Pool Registered Nurse
St. Luke's Health System
Kansas City, MO
07.2009 - 07.2015
- Worked across multiple departments including Mother Baby, Behavioral Health, PCU, Step Down, Cardiac, Telemetry, ED, Neuro, Med Surg, Rehabilitation and Immunology.
- Administered medications and monitored patient reactions in high-acuity settings.
- Collaborated with multidisciplinary teams to create tailored patient care plans.
- Educated patients and families on health management and discharge protocols.
- Assisted in emergency care procedures during critical situations.
- Maintained accurate patient records in electronic health systems.
- Conducted comprehensive assessments to identify patient needs and track progress.
- Implemented infection control measures to uphold a safe healthcare environment.
- Trained new RNs on best practices and hospital policies.
Education
Associate of Applied Science - Nursing
Kansas City Kansas Community College
Kansas City, KS05-2009
Skills
- Medical Surgical Units
- Telemetry
- Step Down Unit
- PCU
- Mother/Baby
- Emergency department
- Behavioral health
- Rehabilitation
- Cardiac
- Neurology
- Immunology
- Patient rights advocacy
- Clinical risk evaluation
- Licensed registered nurse (RN)
- Direct patient care
- Clinical documentation skills
- Workflow management
- Medication administration charting
- Patient education and care
- HIPAA compliance
- Medication reconciliation expertise
- RN case management
- Microsoft Office Suite
- Customer service
- Adaptability and flexibility
- Written communication
- Remote work proficiency
- Project management
- Time management
- Analytical skills
- Google Drive proficiency
- Communication excellence
- Training and development
- Problem-solving
- Dependability and responsibility
Certification
- Kansas Registered Nurse (Compact) License Number: 13-108938-021
- Registered Nurse – California, 2016 – Present License Number: 2009033120
- Completed EPIC Training for Stork Application
- Dale Carnagie Training for Business Professionals & Health Care
Accomplishments
- Senior Ambassador during my tenure at UBC/Abbvie
- District Trainer
- District Mentor
- Clifton Strengths Champion and training lead
- Capstone Ambassador
- Tom Perkins National Advisory Board
- Development lead for "It's Possible Initiative" leading teams through through the COVID landscape
- Peer Recognition for multiple projects specific to my positions with UBC
References
References available upon request.
Timeline
Registered Nurse Case Manager/Ambassador- AbbVie
United Biosource Corporation
07.2018 - Current
RN Case Manager/Nurse Clinician - AMGEN
United BioSource Corporation
07.2015 - 07.2018
Tier 3 Float Pool Registered Nurse
St. Luke's Health System
07.2009 - 07.2015
Associate of Applied Science - Nursing
Kansas City Kansas Community College