Sarah Alzahrani
Riyadh
Summary
Capable Patient Representative dedicated to providing superior support for patients needing reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
12
12
years of professional experience
Work History
Patient Relation Representative
King Faisal Specialist Hospital & Research Center
01.2020 - Current
- Addressed patient inquiries and concerns, providing assistance to ensure positive interactions and satisfaction.
PBX Operator
King Faisal Specialist Hospital & Research Center
01.2015 - 01.2019
- Answered calls, scheduled appointments, directed patients’ requests to the appropriate department.
Laboratory Technician
King Faisal Specialist Hospital & Research Center
01.2014 - 01.2015
- Processed specimens with accuracy, adhered to protocols, and maintained lab hygiene.
Lab Processing Trainee
King Faisal Specialist Hospital & Research Center
01.2012 - 01.2014
- Learned and assisted with specimen handling, processing, and maintaining laboratory protocols.
Education
Diploma Certificate in Human Resources -
Al-Bayan High Institute for Training
03.2023
Diploma Certificate in Laboratory Phlebotomy Technician -
King Faisal Specialist Hospital & Research Center
03.2014
Bachelor’s Degree in General Biology -
Um-Al Quraa University
05.2009
Skills
- Excellent Typing Speed, Proficiency in Microsoft Office Suite, and Efficient Internet Surfing Abilities
- Excellent teamwork, problem solving, communication, and leadership Abilities
Training
- Certificate in Life and Work Skills, Human Resources Development Fund, Doroob, 2022
- Certificate in Communicate Effectively with Customers, Human Resources Development Fund, Doroob, 2022
- Certificate in Problem-Solving Skills, Human Resources Development Fund, Doroob, 2022
- Certificate in Customer Service – Professional Interaction, Human Resources Development Fund, Doroob, 2022
- Certificate in Auditor Lead Skills, Dimensions Group, 2022
- Certificate in Quilty Management and Concepts of Institutional Excellence, Dimensions Group, 2022
- Certificate in Internal Quilty Auditor, Dimensions Group, 2022
- Certificate in Stress Management in the Workplace, Human Resources Development Fund, Doroob, 2021
- Certificate in Emotional Intelligence Skills, Human Resources Development Fund, Doroob, 2021
- Certificate in Cybersecurity, Human Resources Development Fund, Doroob, 2021
- Certificate in English Language Course, British Counsel, 2017 - 2018
- Certificate in Medical Terminology for Translators, KFSHR, 2016
- Certificate in Communication & Customer Service Skills, KFSHR, 2014
- Certificate in Microsoft Office, Gulf Institute, 2011
- Certificate in English Language, Gulf Institute, 2010
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Patient Relation Representative
King Faisal Specialist Hospital & Research Center
01.2020 - Current
PBX Operator
King Faisal Specialist Hospital & Research Center
01.2015 - 01.2019
Laboratory Technician
King Faisal Specialist Hospital & Research Center
01.2014 - 01.2015
Lab Processing Trainee
King Faisal Specialist Hospital & Research Center
01.2012 - 01.2014
Diploma Certificate in Human Resources -
Al-Bayan High Institute for Training
Diploma Certificate in Laboratory Phlebotomy Technician -
King Faisal Specialist Hospital & Research Center
Bachelor’s Degree in General Biology -
Um-Al Quraa University
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