Sarah Andrew
Jays Best
Cincinnati,OH
17
years of professional experience
Reliable and hardworking professional seeking position to supplement current employment. Versatile and dependable with experience across multiple industries and job functions. Skilled at quickly learning new responsibilities, adapting to different work environments, and delivering high-quality results in all operations.
Work History
Licensed Optician
6 Months- Measured customers' optical needs using specialized equipment to ensure proper fit of lenses and frames.
- Assisted customers in selecting appropriate eyewear based on prescriptions and personal preferences.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate inventory records for eyewear products, ensuring availability and organization.
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Supported vision screenings and performed preliminary tests.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Scheduling and confirming appointments
Commercial Janitorial Cleaner
2 Years 4 Months- Maintained cleanliness and sanitation standards in commercial facilities.
- Operated specialized cleaning equipment to ensure thorough surface disinfection.
- Conducted regular inspections to uphold quality control measures.
- Clean and sanitize restrooms
- Clean floors by sweeping, mopping, scrubbing or vacuuming
- Clean interior glass, windows, mirrors and partitions using appropriate cleaning solutions and tools
- Gather and dispose of trash/recyclables
- Establish andd maintain effective communication and working relationships with clients, co-workers, an supervisors
Customer Service Representative
2 Years- Resolved customer inquiries through phone, email, and chat support, enhancing overall client satisfaction.
- Processed orders and returns efficiently using Magento software, ensuring timely fulfillment of customer requests.
- Collaborated with team members to streamline communication processes, improving response times to client issues.
- Trained new representatives on product knowledge and customer service protocols, fostering a cohesive team environment.
- Maintained accurate records of customer interactions and transactions in compliance with company standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Utilized multiple software applications simultaneously
- Performed required tasks with little to no supervision due to remote position
Cook Supervisor/Catering Staff Member/Dishwasher
3 Years 4 Months- Supervised kitchen operations to ensure timely meal preparation and service quality.
- Trained and mentored kitchen staff on food safety standards and cooking techniques.
- Developed weekly menus in collaboration with management to optimize seasonal ingredients.
- Implement inventory management practices to reduce waste and improve cost efficiency.
- Coordinated with front-of-house staff to ensure smooth service during peak hours.
- Arranged catering services for events based on client specifications. and event service according to client/customer requests
- Replenish food and beverage products during events
- Supplied food and beverage products throughout events to meet guest needs. and beverage products during events
- Cleaning dishes, utensils, food prep equipment and kitchen
Assistant Manager
2 Years 5 Months- Trained and mentored team members, enhancing overall productivity and customer satisfaction.
- Supervised daily operations, ensuring adherence to quality and service standards.
- Developed staff schedules, aligning resources with peak business demands for efficient workflow.
- Implemented inventory management processes, optimizing stock levels and reducing waste.
- Prepping, baking, and serving pretzels
- Greet customers and take orders in a friendly and efficient manner
Education
GED
Skills
Customer service
Client relations
Appointment scheduling
Multi-channel communication
Data entry
HIPAA compliance
Multitasking
Time management
Team leadership
Organizational skills
Food handling
Organization skills
Timeline
Licensed Optician
Americas Best Contacts And Eyeclasses
02.2026 - CurrentRead More
Commercial Janitorial Cleaner
Jays Best
04.2024 - CurrentRead More
Customer Service Representative
Befitting E-Commerce
01.2024 - 01.2026Read More
Cook Supervisor/Catering Staff Member/Dishwasher
Vinoklet Winery
05.2014 - 09.2017Read More
Assistant Manager
Auntie Anne's Pretzels
02.2010 - 07.2012Read More
Colerain Highschool
GED
Read More