Sarah Andrews
Lehi,UT
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement with a trained eye for recognizing talent and strong suits within team members. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective, reliable leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to promote and maintain an engaged, empowering and efficient work culture.
Overview
7
7
years of professional experience
Work History
Jersey Mikes Manager
Jersey Mike's Subs
05.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Jersey Mikes Assistant Manager
Jersey Mikes Subs
08.2020 - 05.2021
- Learned to be the leader on shift, prioritizing/exceeding customers expectations.
- Trained to achieve all general manger tasks (behind the line and off the line) with goals to become a trustworthy and dependable member of management within the company
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Jersey Mikes Crew Member
Jersey Mike's Subs
05.2017 - 07.2020
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
Temecula Valley High School
Temecula, CA05.2019
Skills
- Business Development
- Marketing
- Operations Management
- Staff Development
- Strategic Planning
- Performance Management
- Expense Tracking
- Complex Problem-Solving
- Team Leadership
- Customer Relationship Management (CRM)
- Expectation Setting
- Negotiation
- Budget Control
- Schedule Preparation
- Project management
- Key Performance Indicators
- Performance Evaluations
- Staff Management
- Emotional Intelligence
- Conflict Resolution
- Organizational Skills
- Cost Control
- Employee Coaching and Mentoring
- Teamwork and Collaboration
- Fast learner
Timeline
Jersey Mikes Manager
Jersey Mike's Subs
05.2021 - Current
Jersey Mikes Assistant Manager
Jersey Mikes Subs
08.2020 - 05.2021
Jersey Mikes Crew Member
Jersey Mike's Subs
05.2017 - 07.2020
High School Diploma -
Temecula Valley High School
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