Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Austin

Clarksville,TN

Summary

Dynamic Merchandise Manager with a proven track record at Dollar Tree, enhancing store experiences through expert merchandise presentation and retail display setup. Excelled in motivating teams, achieving high performance, and fostering customer relationships. Skilled in data-driven decision-making and stock replenishment, ensuring sales floor vitality and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Merchandise Manager

Dollar Tree
09.2021 - Current
  • Motivated and mentored team to achieve high performance and job satisfaction.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Stocking all departments, receiving trucks, keeping the store with in the safety guidelines.

Server

Applebee's Grill + Bar
01.2014 - 01.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Sales Associate

Walmart
01.2013 - 01.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Night Manager

Milldale Diner
01.2007 - 01.2009
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.

Education

High School Diploma -

Platt Tech Highschool
Milford, CT
06-2007

Skills

  • Merchandise presentation
  • Retail display setup
  • Stock replenishment
  • Data-driven decision-making
  • Maintaining stock levels
  • Sales floor resets

Timeline

Merchandise Manager

Dollar Tree
09.2021 - Current

Server

Applebee's Grill + Bar
01.2014 - 01.2015

Sales Associate

Walmart
01.2013 - 01.2014

Night Manager

Milldale Diner
01.2007 - 01.2009

High School Diploma -

Platt Tech Highschool

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Sarah Austin