Sarah Austin
Winslow,ME
Summary
Resourceful Adult Mental Health Case Manager known for exceptional problem-solving and documentation accuracy. Committed to facilitating client access to mental health services and community resources, driving positive outcomes through effective case management.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Adult Mental Health Case Manager
Assistance Plus
Benton , ME
11.2020 - Current
- Managed client caseloads to ensure timely access to mental health services.
- Conducted assessments to identify client needs and appropriate interventions.
- Developed individualized care plans in collaboration with clients and healthcare providers.
- Coordinated referrals to community resources and support services for clients.
- Facilitated regular case reviews to monitor client progress and adjust plans.
- Provided crisis intervention support during emergency situations for clients in distress.
- Educated clients about mental health resources and self-care strategies effectively.
- Maintained accurate documentation of client interactions and service delivery records.
- Performed follow-up visits after discharge from a psychiatric hospitalization or other specialized service provider.
- Provided psychosocial support by educating clients about available resources and assisting them with applying for benefits programs.
- Facilitated referrals to appropriate community resources such as housing, education, employment services.
- Participated in team meetings to discuss cases and coordinate care plans among providers.
- Maintained accurate records of client interactions including progress notes and discharge summaries.
- Actively participated in professional development activities such as continuing education classes or trainings offered by outside agencies and organizations.
- Assessed client's mental health status and determined necessary interventions or changes in care plan.
- Collaborated with multidisciplinary teams to ensure best outcomes for clients.
- Coordinated communication between multiple systems involved in the case management process.
- Developed and implemented individualized treatment plans for clients with mental health issues.
- Monitored client progress through regular contact with families, caregivers, and other professionals involved in the case.
- Conducted intakes and assessments of clients to determine their needs.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Guided clients in developing skills or strategies for dealing with problems.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Responded to crisis situations when severe mental health and behavioral issues arose.
Adult Mental Health Case Manager
Alternative Services Northeast , INC
Waterville , ME
04.2015 - 11.2020
- Managed client caseloads to ensure timely access to mental health services.
- Conducted assessments to identify client needs and appropriate interventions.
- Developed individualized care plans in collaboration with clients and healthcare providers.
Education
Foxcroft Academy
Dover-Foxcroft, ME06-1998
Did Not Finish - Marine Biology
Maine Maritime Academy
Castine, MESkills
- Resource coordination
- Crisis intervention
- Interdisciplinary collaboration
- Community outreach
- Healthcare regulations
- Client intake procedures
- Documentation accuracy
- Active listening
- Conflict resolution
- Time management
- Continuing education
- Discharge planning
- Professional boundaries
- Motivational interviewing
- Referral networking
- Process monitoring
- Analytical thinking
- Problem-solving abilities
Certification
Mental Health Rehabilitation Technician /Community
Accomplishments
2025 Case Manager of the year with Assistance Plus
References
References available upon request.
Timeline
Adult Mental Health Case Manager
Assistance Plus
11.2020 - Current
Adult Mental Health Case Manager
Alternative Services Northeast , INC
04.2015 - 11.2020
Foxcroft Academy
Did Not Finish - Marine Biology
Maine Maritime Academy