Sarah Austin
Avon Lake,,OH
Summary
Dynamic professional with a strong background in customer service and financial management, notably at Northeast Ohio Payee Solutions. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and organization, consistently ensuring accurate financial records and efficient task coordination.
Overview
4
4
years of professional experience
Work History
Representative Payee
Northeast Ohio Payee Solutions
Westlake, OH
08.2024 - Current
- Engage with banks, service providers, and various institutions for payment processing and account administration.
- Manage and oversee monthly financial accounts, ensuring precise allocation of funds. Ensure meticulous financial records to facilitate accurate documentation.
- Coordinate and execute daily tasks while ensuring organization and meeting deadlines. Resolved problems, improved operations, and provided exceptional service.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Associate
Cocky's Bagels
North Olmsted, OH
06.2023 - 03.2026
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained staff on operating procedures and company services.
- Monitored cash drawers and maintained adequate cash supply.
- Maintained clean and orderly checkout areas.
Customer Service Associate
Fragapane's Bakery
Bay Village, OH
04.2022 - 03.2026
- Delivered prompt service to prioritize customer needs.
- Handle daily cash and card transactions, ensuring accuracy and accountability.
- Greet customers, take orders, and provide friendly service to enhance the customer experience.
- Assist with daily opening and closing procedures, including balancing cash drawer.
Education
High School Diploma - Business Management
Avon Lake High School
ElyriaSkills
- Organization
- Computer literacy
- Cash handling and basic money management
- Problem-solving and adaptability
- Basic computer skills
- Customer service and communication
- Teamwork and collaboration
- Time management
Timeline
Representative Payee
Northeast Ohio Payee Solutions
08.2024 - Current
Customer Service Associate
Cocky's Bagels
06.2023 - 03.2026
Customer Service Associate
Fragapane's Bakery
04.2022 - 03.2026
High School Diploma - Business Management
Avon Lake High School