Sarah Baker
Mt. Washington,KY
Summary
Goal-oriented manager with distinguished experience in the hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
13
13
years of professional experience
Work History
Sales Manager
Fern Exposition Services LLC
Louisville, KY
01.2025 - Current
- Perform prompt, thorough, and effective solicitation and follow-up through verbal, written and face-to-face communications.
- Managed key client relationships, ensuring satisfaction and repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Plan and conduct appointments to develop understanding.
- Prepare proposals for perspective clients using professional communication skills.
- Maintain CRM sales data and other records.
- Perform budgeting, scheduling, and sales projections associated with account assignments.
Area Sales Manager
Common Bond Hotel Collection
Louisville, KY
05.2024 - 12.2024
- Solicit, negotiate, and book new and repeat business.
- Build relationships with the Bardstown, KY community by hosting client dinners and attending hospitality meetings.
- Manage event details with various hotel staff members through effective communication to ensure quality.
- Maintain the sales system and update it accordingly.
Sales Manager/Senior Event Manager
Marriott Louisville East
Louisville, KY
02.2015 - 05.2024
- Managed contracting and execution of corporate events with peak room blocks of 30, consistently achieving 300% of monthly sales goals.
- Respond to inquiries regarding meeting space and accommodations.
- Assist with room reservations as needed.
- Assist walk-in client inquiries regarding meeting space, room reservations, audio equipment, etc.
- Responsible for the details of conferences which include event & sleeping room logistics.
- Responsible for revenue reports necessary for forecasting.
- Responsible for updating the sales system and maintaining accurate information.
- Manage event details with various hotel staff members through effective and professional communication to ensure the quality and accuracy of client expectations.
Assistant Account Manager
ALTOUR Travel
Jeffersonville, IN
05.2014 - 02.2015
- Attendee Management.
- Manage event details.
- Manage budgets.
- Responsible for client communication and reporting.
- Customer Service.
Partner Development Assistant
Louisville Convention & Visitor Bureau
Louisville, KY
09.2013 - 05.2014
- Managed relationship between Bureau and businesses.
- Assist with the preparation of partnership events.
- Enhance partner’s web listing.
- Provide administrative support with database entry, mass mailings and switchboard.
Banquet Server
Seelbach Hilton Hotel
Louisville, KY
05.2013 - 05.2014
- Ensuring guest satisfaction.
- Set room arrangements.
- Proper timely service.
Education
Associate of Science - Event Management and Tourism
Sullivan University
Louisville, KY12-2013
Skills
- Contract Negotiation
- Event Logistics & Detailing
- Forecasting & Budgeting
- CRM Data Integrity
- Client Relationship Management
- Microsoft Office
- New business development
Accomplishments
Employee of the Year 2016
Timeline
Sales Manager
Fern Exposition Services LLC
01.2025 - Current
Area Sales Manager
Common Bond Hotel Collection
05.2024 - 12.2024
Sales Manager/Senior Event Manager
Marriott Louisville East
02.2015 - 05.2024
Assistant Account Manager
ALTOUR Travel
05.2014 - 02.2015
Partner Development Assistant
Louisville Convention & Visitor Bureau
09.2013 - 05.2014
Banquet Server
Seelbach Hilton Hotel
05.2013 - 05.2014
Associate of Science - Event Management and Tourism
Sullivan University