Sarah Ball

-Issued parts to technicians to complete customers' repairs.

-Served customers in-store and by telephone to answer questions and place orders.

-Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.

-Reached out to vendors outside usual network to find parts not available from traditional sources.

-Ordered parts for customers, repair shop and sales department for use in lawnmowers and powersports equipment.

-Maintained current knowledge of manufacturers' options and parts availability to offer expert support.

-Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.

-Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.

-Troubleshot and diagnosed problems with brakes, steering, and transmissions.

-Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.

-Disassembled and repaired diesel engines in roll off trucks, hook trucks, and automobiles.

-Handled repairs, replacing broken components and inspecting engines for wear and tear.

-Engine rebuilds/work, Trans swaps/rebuilds, Tire work, Brake jobs, Cable replacements, welding, fabricating.

-Supported management with financial reporting tasks to ensure accurate budgeting and forecasting for the department.

-Developed strong relationships with vendors to ensure consistent supply of high-quality products at competitive prices.

-Created, built and maintained professional customer relationships.

-Assisted customers by responding to complaints and offering updates on back-ordered parts.

-Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.

-Coordinated logistics operations, ensuring timely delivery of products while minimizing transportation costs.