Sarah Baxter
Morton,PA
Summary
Team-oriented professional with expertise in individualized client support and progress monitoring. Demonstrated success in ensuring regulatory compliance while enhancing client experiences through effective communication. Strong attention to detail and proactive strategies lead to successful outcomes.
Overview
29
29
years of professional experience
Work History
Direct Support Professional
Kaleidoscope Family Solutions
Bryn Mawr, Pennsylvania
01.2023 - Current
- Developed and implemented individualized support plans for clients.
- Monitored client progress and reported changes to the team.
- Maintained a safe and supportive environment for clients.
- Documented client interactions and maintained accurate records in compliance with regulations.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted individuals in learning and developing new skills.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Maintained detailed records of services performed on clients.
Rehabilitation Aide
Crozer Health
Chester, pa
02.2015 - 05.2025
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Prepared treatment rooms and ensured availability of necessary supplies for sessions.
- Coordinated with team members to streamline patient care processes effectively.
- Supported therapists in conducting assessments and developing individualized care plans.
- Assisted with gait training and supported patient safety in cases of total loss of balance.
- Processed billing documents and daily reports to support administrative procedures.
- Verified documentation compliance in accordance with established best practices.
- Took calls and scheduled appointments for patients.
- Utilized computer system to update records with insurance cards, credit card numbers and personal information.
- Sat in on appointments with head therapist and recorded progress, measurements and notes for future reference.
Receptionist
Medical Group at Marple Commons
Broomall, Pennsylvania
06.2013 - 10.2014
- Greeted patients warmly upon arrival and checked them in efficiently.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments using electronic health record systems for optimal efficiency.
- Maintained accurate patient records and updated information as needed.
Assistant Manager
Bath & Body Works
Marble, Pennsylvania
02.2008 - 06.2013
- Coordinated team schedules and managed daily operational tasks.
- Analyzed customer feedback to improve service standards.
- Conducted performance reviews and provided constructive feedback to staff.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
Executive Assistant/Secretary to the General Manager
State Farm
Norwood, Pennsylvania
03.2003 - 11.2004
- Managed executive calendars and scheduled appointments efficiently.
- Maintained confidential files and organized important documents systematically.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
Store Manager
Express Clothing
Wilmington, Delaware
06.1996 - 06.2002
- Implemented visual merchandising strategies to promote product visibility and appeal.
- Trained and supervised team members on retail best practices and policies.
- Assisted customers with product selection and provided exceptional service.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
Education
Associate in Physical Therapy - Physical Therapy
Pennsylvania Institute of Technology
Media, PA05-2016
High School Diploma -
Interboro High School
Prospect Park, PA06-1995
Skills
- Individualized support planning
- Progress monitoring
- Regulatory compliance
- Skills development
- Client relationship management
- Patient care coordination
- Multi-line phone management
- Conflict resolution
- Effective communication
- Adaptability and flexibility
- Charting and documentation
References
References available upon request.
Timeline
Direct Support Professional
Kaleidoscope Family Solutions
01.2023 - Current
Rehabilitation Aide
Crozer Health
02.2015 - 05.2025
Receptionist
Medical Group at Marple Commons
06.2013 - 10.2014
Assistant Manager
Bath & Body Works
02.2008 - 06.2013
Executive Assistant/Secretary to the General Manager
State Farm
03.2003 - 11.2004
Store Manager
Express Clothing
06.1996 - 06.2002
Associate in Physical Therapy - Physical Therapy
Pennsylvania Institute of Technology
High School Diploma -
Interboro High School
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