SARAH B. COADY
Madison,WI
Summary
Strategic Tech Leader with 20 years of experience in insurance and healthcare. Certified SAFe Advanced Scrum Master and SAFe Practitioner, recognized for building high-performance teams and delivering complex system solutions. Expertise in aligning technology initiatives with business objectives while effectively managing competing priorities.
Overview
13
13
years of professional experience
Work History
Technology Manager
Medica
Madison, WI
12.2022 - Current
- Established and maintained client relationships through effective problem-solving and technical support, enhancing user satisfaction.
- Leveraged knowledge of applications and systems functionality to address employee technical needs, ensuring smooth operations.
- Analyzed processes to identify technological improvement opportunities, driving system enhancements.
Technology Manager
Dean Health Plan
Madison, WI
12.2019 - 12.2022
- Conducted technical needs assessments for clients, identifying critical requirements to deliver tailored solutions.
- Engaged stakeholders to collaboratively resolve problems, enhancing team alignment and communication.
- Communicated organizational goals, policies and procedures to IT department staff, ensuring clarity and adherence.
IT Team Lead & Scrum Master
Dean Health Plan
Madison, WI
10.2016 - 12.2022
- Led Agile transformation as Certified SAFe Practitioner and SAFe Advanced Scrum Master, teaching and championing methodologies across multiple teams to enhance collaboration.
- Coach and empower team members to self-direct, reach their professional potential, and grow along their chosen career paths.
- Acted as trusted IT partner for business areas, advocating on their behalf in project, process, and system initiatives to align IT solutions with business needs.
- Triage, prioritize, and drive resolution of production incidents, providing timely status communication to all impacted stakeholders.
- Reviewed team training plans to identify skill gaps and opportunities, facilitating access to development resources to support team member growth.
IT Team Lead
Dean Health Plan
Madison, WI
10.2015 - 10.2016
- Led team across multiple Agile Train Teams to ensure alignment with IT and business objectives.
- Championed business areas within project and application sessions, maintaining productive cross-functional relationships.
- Identified current operating procedures and clarified program objectives from both IT and Business perspectives.
Systems Analyst
Dean Health Plan
Madison, WI
10.2014 - 10.2015
- Triaged and resolved production incidents, ensuring timely communication of status updates to affected users.
- Maintained in-depth knowledge of IT concepts and practices in healthcare and insurance to inform project decisions.
- Served as trusted business partner, advocating for operational needs during project and application discussions.
Senior Business Analyst
SafeBridge Solutions
Madison, WI
01.2014 - 10.2014
- Led Quality and Efficiency Program, addressing business pain points and integrating findings into new initiatives.
- Provided in-depth insurance industry knowledge to teammates and business stakeholders, facilitating informed decision-making.
- Developed process improvement documentation for various operational areas to enhance clarity and implementation.
Lead Business & Quality Analyst
Common Ground Healthcare Cooperative
Brookfield, WI
06.2013 - 01.2014
- Owned requirements and testing for eCommerce solution, ensuring on-time launch.
- Developed and delivered operational reports while managing time, scope, and deliverables effectively.
- Served as IT Administrator for Sales Team's Smart Office tool, overseeing Member and Group portals.
Education
Bachelor of Fine Arts - Art, Minor: Art History
University of Wisconsin—Stevens Point (UWSP)
12.2000
Skills
- Agile & SAFe Methodologies
- Team Leadership & Coaching
- Business Analysis & Requirements
- Incident Triage & Resolution
- Process Improvement & Documentation
- Stakeholder Partnership
- Six Sigma Green Belt
- Ecommerce & IT Administration
- Cross-functional Mentorship
Certifications And Professional Affiliations
- SAFe 4 Advanced Scrum Master (SASM)
- SAFe Practitioner (since 2016)
- Six Sigma Green Belt Training
- Six Sigma Yellow Belt (since 2015)
- WIT - Women in Technology Member
- WI SNUG (ServiceNow User Group) Member
Timeline
Technology Manager
Medica
12.2022 - Current
Technology Manager
Dean Health Plan
12.2019 - 12.2022
IT Team Lead & Scrum Master
Dean Health Plan
10.2016 - 12.2022
IT Team Lead
Dean Health Plan
10.2015 - 10.2016
Systems Analyst
Dean Health Plan
10.2014 - 10.2015
Senior Business Analyst
SafeBridge Solutions
01.2014 - 10.2014
Lead Business & Quality Analyst
Common Ground Healthcare Cooperative
06.2013 - 01.2014
Bachelor of Fine Arts - Art, Minor: Art History
University of Wisconsin—Stevens Point (UWSP)