Sarah Bell
Kansas City,MO
Summary
Dynamic Operations Supervisor at Southwest Airlines with a proven track record in employee development and exceptional communication. Enhanced team productivity through targeted training and coaching, while ensuring compliance with industry regulations. Skilled in critical thinking and decision-making, adept at resolving customer issues with empathy.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Southwest Airlines
01.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Customer Service Representative
Harley-Davidson
01.2017 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts -
UMKC
Kansas City05-2025
Skills
- Employee development
- Customer relations
- Airline policies
- Exceptional communication
- Stress tolerance
- Critical thinking
- Decision-making
Timeline
Operations Supervisor
Southwest Airlines
01.2022 - Current
Customer Service Representative
Harley-Davidson
01.2017 - 01.2022
Bachelor of Arts -
UMKC
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