Sarah Belland
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level waitress position. Ready to help team achieve company goals. Very good at working with other people. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Hostess
La Crosse Distillery Co.
04.2024 - 09.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Backed up servers by checking on tables and retrieving items for guests.
Bistro Attendant
Courtyard By Marriott
03.2024 - 05.2024
- Enhanced customer satisfaction by providing timely and efficient service.
- Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
- Provided knowledgeable recommendations on menu items helping guests make informed decisions.
- Monitored food supplies and notified management to restock limited inventories.
- Greeted customers with smile and provided helpful suggestions.
- Delivered food to guest tables with timeliness and efficiency.
- Arranged tables and chairs for special occasions and events.
- Crafted caffeinated drinks
Front of House- Waitress
Smokey Treats
05.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Occasionally would bartend
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Decorator Specialist & Gift Shop Associate
3 Schweet Sisters
07.2020 - 08.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Replenish food products when needed
- Decorate cupcakes, make chocolates, helped with cake decorating prep
Education
Bachelor of Arts - Communication Studies
University of La Crosse- Wisconsin
La Crosse, WI05.2026
Skills
- Customer Satisfaction
- Guest Relations Management
- Customer Assistance
- Hospitality and Accommodation
- Strong Communication and Interpersonal Skills
- Customizing Teaching
- Engaging with Diverse Customers
- Very Personable
- Very Fast Learner
Timeline
Hostess
La Crosse Distillery Co.
04.2024 - 09.2024
Bistro Attendant
Courtyard By Marriott
03.2024 - 05.2024
Front of House- Waitress
Smokey Treats
05.2023 - 01.2024
Decorator Specialist & Gift Shop Associate
3 Schweet Sisters
07.2020 - 08.2023
Bachelor of Arts - Communication Studies
University of La Crosse- Wisconsin
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