Sarah Bennett
Saugerties
Summary
Dedicated Practice Assistant Lead with a proven track record in workflow optimization, patient scheduling, and exceptional customer service.
Overview
10
10
years of professional experience
Work History
Practice Assistant Lead
OptumHealth
Kingston, NY
09.2020 - Current
- Coordinated patient scheduling, ensuring optimal resource allocation and minimal wait times.
- Streamlined communication between healthcare providers and patients, enhancing care coordination.
- Implemented electronic health record (EHR) updates, improving data accuracy and accessibility.
- Assisted in training new staff on operational procedures and software utilization.
- Monitored patient inquiries, providing timely responses to enhance satisfaction and engagement.
- Contributed to practice growth by providing excellent customer service, resulting in numerous positive reviews and referrals from satisfied patients.
- Ensured confidentiality of patient information by adhering to HIPAA regulations and implementing secure data practices.
- Mentored incoming practice assistants on best practices for various operational aspects within the facility.
- Contacted clients to schedule appointments and discuss progress of cases.
Personal Care Aide
Mountain Valley Manor
Kingston, NY
06.2016 - 08.2020
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Developed personalized care plans in collaboration with healthcare professionals.
- Monitored clients' health status, reporting changes to medical staff promptly.
- Provided emotional support and companionship to enhance overall well-being.
- Trained new staff on care protocols and best practices for patient interaction.
- Maintained accurate documentation of care provided and client progress reports.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to instructions.
Education
High School Diploma -
Easton Area High School
EastonSkills
- Workflow optimization
- Scheduling/Planning
- Fast learner
- Relationship building
- Microsoft office
- Customer relationship management
- Confidentiality
- Customer service
- Teamwork
- Attention to detail
- Reliability
- Effective multitasking
Languages
English
Timeline
Practice Assistant Lead
OptumHealth
09.2020 - Current
Personal Care Aide
Mountain Valley Manor
06.2016 - 08.2020
High School Diploma -
Easton Area High School