Sarah Berend
Rochester
Summary
Detail-oriented professional with a strong background in customer service, conflict resolution, and team collaboration. Committed to enhancing customer experiences and supporting efficient operations.
Overview
14
14
years of professional experience
Work History
Server Assistant
Grist Restaurant
Honeoye
12.2025 - Current
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Supported team members during busy periods to enhance customer service experience.
- Collaborated with colleagues to ensure smooth restaurant operations during peak hours.
- Participated in ongoing training to enhance job skills and knowledge.
Host
Grist Restaurant
Honeoye
07.2025 - Current
- Provided excellent customer service by anticipating customer needs.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Managed reservation system and coordinated seating arrangements.
- Took reservations over phone and in person.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Assisted in training new hosts on job responsibilities and procedures.
Administrative Assistant
University of Rochester, Strong Memorial Hospital
Rochester
01.2013 - 06.2023
- Managed scheduling for multiple departments to ensure efficient operations.
- Organized medical records and maintained confidentiality per HIPAA regulations.
- Facilitated meetings by preparing agendas and distributing minutes promptly.
- Assisted in the preparation of departmental reports and presentations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Bachelor of Arts - English Literature
Binghamton University
Binghamton, NY05-2013
Skills
- Excellent customer service and communication
- Conflict resolution
- Attention to detail
- Tableside service
- Upselling techniques
Timeline
Server Assistant
Grist Restaurant
12.2025 - Current
Host
Grist Restaurant
07.2025 - Current
Administrative Assistant
University of Rochester, Strong Memorial Hospital
01.2013 - 06.2023
Bachelor of Arts - English Literature
Binghamton University