Sarah Berg
Waukesha
Summary
Experienced Customer Service Representative with a focus on empathy and effective communication. Known for managing high-stress situations and improving service delivery processes, contributing to increased customer loyalty and team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Guhring Inc.
Brookfield, WI
02.2024 - Current
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Processed orders and returns efficiently, enhancing overall workflow effectiveness.
- Collaborated with team members to identify and implement process improvements for service delivery.
- Assisted in training new representatives, promoting knowledge sharing and team cohesion.
Customer Service Representative
DXP Enterprises Inc.
Sussex, WI
02.2020 - 01.2024
- Managed customer complaints with empathy, leading to improved resolution rates and loyalty.
- Maintained accurate records of customer interactions in CRM software for data integrity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed standardized responses for common queries, increasing response efficiency across the team.
Lifeguard
The Ingleside Hotel
Pewaukee, WI
10.2017 - 10.2018
- Monitored pool activities to ensure safety and compliance with health regulations.
- Conducted regular safety drills to enhance emergency response readiness among staff.
- Provided first aid and CPR assistance during emergencies, maintaining calm and effective intervention.
Education
Associates - Surgical Tech
Waukesha County Technical College
Pewaukee, WIHigh School Diploma -
Waukesha North Highschool
Waukesha, WI06-2019
Skills
- Strong interpersonal and communication skills
- High emotional intelligence and empathy
- Reliable work ethic and dedication to tasks
- Ability to built trust and positive relationships
- Resilient and motivated in challenging situations
- Team-Oriented with consistent follow-through
- Detail-oriented with consistent follow through
- Adaptable and willing to go the extra mile
Certification
BLS Certificate
CPR Certificate
Timeline
Customer Service Representative
Guhring Inc.
02.2024 - Current
Customer Service Representative
DXP Enterprises Inc.
02.2020 - 01.2024
Lifeguard
The Ingleside Hotel
10.2017 - 10.2018
Associates - Surgical Tech
Waukesha County Technical College
High School Diploma -
Waukesha North Highschool