Sarah Blankenship
Pensacola,FL
Summary
Highly-motivated member service representative with desire to take on new challenges training my peers. I have a strong work ethic and great interpersonal skills. With 4 years experience substitute teaching I'm a qualified, goal-driven employee that has been successful working with both students and leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Service Representative
Tential at NFCU
Pensacola, FL
07.2023 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Managed customer conflicts and challenging situations by staying calm and accessing internal data bases to produce resolutions.
- Provided guidance to members on how best to use the full range of products and services offered.
- Monitor multiple databases.
- Collaborate with peers, instructors, managers and mentors.
- Enhanced member relationships by providing excellent service during each interaction.
- Verified identity information on accounts using established procedures.
- Participated in team meetings to discuss customer service strategies and goals.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Adhered to all applicable policies, procedures, regulations, and laws.
Substitute Teacher, K-12
Escambia County School District
Pensacola, FL
09.2019 - Current
- Assisted with classroom instruction by following lesson plans.
- Administered assessments and evaluated student performance.
- Created an atmosphere conducive to learning by displaying enthusiasm.
- Maintained accurate records of student attendance, grades and behavior.
- Provided guidance to struggling learners by offering alternative methods of instruction.
- Tutored students in small groups to help with difficult subjects.
- Integrated technology into lessons when appropriate for enhanced learning experiences.
- Enforced classroom routines to keep students on schedule.
- Engaged students in discussions to promote interest.
- Remained up-to-date with emergency procedures.
- Established positive relationships with administrators, teachers and parents.
- Requested as substitute teacher based on excellent referrals and trusted performance.
Customer Service Representative
American Water
Pensacola, FL
09.2012 - 07.2019
- Answered customer inquiries and provided information regarding the full range of products and services.
- Monitored multiple databases while implementing new databases and programs company wide.
- Built and maintained effective relationships with peers and management.
- Reviewed and provided notes on the adequacy of documents and took necessary steps to cure deficiencies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Arts - Informal Education
The University of West Florida
Pensacola, FL05-2021
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL12-2007
Skills
- Account Management
- Member Retention
- Conflict Resolution
- Client Education
- Customer Service
- Database Maintenance
- Financial Transactions
- Product Recommendations
- Active Listening
- Critical Thinking
- Universal Design of Learning
- Classroom Management
Certification
- Substitute Teaching Certification
- Behavioral Technician Certification
- National CPR Foundation
-First Aid Certification
-CPR/AED Certification
Timeline
Member Service Representative
Tential at NFCU
07.2023 - Current
Substitute Teacher, K-12
Escambia County School District
09.2019 - Current
Customer Service Representative
American Water
09.2012 - 07.2019
Bachelor of Arts - Informal Education
The University of West Florida
Associate of Arts - General Studies
Pensacola State College