Sarah Bliss
Lineage Logistics
Fort Worth,TX
8
years of professional experience
Traffic Clerk with experience managing driver check-in, invoicing logs, and shipment coordination in a fast-paced warehouse setting. Verifies invoice accuracy, supports on-time outbound movement, and keeps records organized for traceability. Brings customer service, communication, and process control to daily traffic flow.
Work History
Traffic Clerk
2 Years 1 Month- Coordinated inbound and outbound shipments, ensuring timely processing and adherence to safety protocols.
- Monitored shipping schedules and communicated with carriers to resolve delays or discrepancies effectively.
- Resolved shipping discrepancies swiftly, ensuring prompt resolution and minimal disruptions to operations.
- Implemented process improvements that enhanced operational efficiency and reduced errors in order fulfillment.
- Trained new staff on best practices for traffic management and compliance with operational standards.
- Developed training materials that improved team performance in traffic coordination and logistics management processes.
- Collaborated with warehouse personnel to optimize loading procedures, minimizing delays in shipment dispatch.
- Contributed to ongoing process improvement initiatives aimed at enhancing overall operational efficiency within the traffic department.
- Leveraged strong communication skills for effective coordination with carriers, drivers, vendors, and customers.
Customer Service Representative
2 Years 3 Months- Responded to customer requests via telephone and email, resolving inquiries to enhance customer satisfaction.
- Checked invoices for accuracy and maintained invoicing log to ensure financial integrity.
- Worked closely with warehouse staff to ensure that orders were shipped on time and accurately.
- Responsible for checking each invoice for accuracy and maintaining invoicing log.
- Organized client contracts, records, and reports to improve traceability and accessibility for the team.
- Inbound/ Outbound driver check in.
Sales Representative Lead
1 Year- Responded to customer requests via telephone and email, addressing questions and inquiries to enhance customer experience.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Followed-up with clients after sales to assess quality service and customer satisfaction.
- Followed up with clients after sales to evaluate service quality and ensure customer satisfaction.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Delegated daily tasks to team members, enhancing team efficiency and workflow.
- Enter details such as payments, account information and call logs into Microsoft system.
- Delegated daily tasks to team members to optimize group productivity.
Bather
8 Months- Responded to customer requests via telephone and email, addressing questions and inquiries to enhance customer satisfaction.
- Entered details such as payments, account information, and call logs into Microsoft system to maintain accurate records.
- Verified data integrity and accuracy.
- Maintained clean work areas to support team efficiency and reduce safety hazards.
Shift Leader
1 Year 9 Months- Allocated tasks to employees daily and monitored activity and task completion.
- Resolved customer complaints, facilitating timely communication of issues to senior management for resolution.
- Completed opening and closing duties to facilitate business operations.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Managed and mentored 9 staff members, fostering a collaborative environment and enhancing team skills.
- Cleaned work areas regularly, promoting team efficiency and ensuring compliance with safety standards.
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
- Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
- Collaborated with team members to complete demanding projects under tight deadlines.
Education
High School Diploma
- Nursing
- Radiology
Skills
Warehouse operations
Inventory control
Team management
Planning and coordination
Problem resolution
Warehouse management systems
Shipping and receiving
Customer service
Client relationship management
Project organization
Payment processing
technical troubleshooting
Data entry
Complaint handling
Upselling and cross-selling
Microsoft Excel
Safety procedures
Problem solving
Time management
Adaptability
Timeline
Traffic Clerk
Lineage Logistics
07.2024 - CurrentRead More
Customer Service Representative
Lineage Logistics
04.2022 - 07.2024Read More
Sales Representative Lead
Puppyland
04.2021 - 04.2022Read More
Bather
Daisys Pet Grooming
08.2020 - 04.2021Read More
Shift Leader
Andy's Frozen Custard
10.2018 - 07.2020Read More
Green River Community College
from Nursing
Read More
Kennedale High School
High School Diploma
Read More
Tarrant County College
from Radiology
Read More