Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Boley

Huntington

Summary

Customer Service Representative skills with oral and written communication, active listening and problem-solving skills. Enhances customer experiences by applying company policies, understanding customer desires and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Customer Service/Line Cook/Caterer

Centurion Cafe & Grill
03.2021 - 05.2024
  • Prepared and cooked menu items according to established recipes and presentation standards.
  • Maintained cleanliness and organization of workstations to comply with health and safety regulations.
  • Excellent communication skills, both verbal and written.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Cake Decorator

Food Fair
08.2012 - 06.2016
  • Designed and executed custom cake decorations for various occasions, ensuring client satisfaction with artistic presentation.
  • Collaborated with team members to create innovative cake designs, enhancing overall product offerings and customer experience.
  • Trained junior decorators on techniques and best practices, fostering a culture of skill development and teamwork.
  • Developed seasonal promotional designs that increased customer engagement and supported marketing initiatives effectively.

Collections Agent

GC Services Call Center
04.2010 - 07.2012
  • Managed collections process, ensuring timely follow-up on outstanding accounts.
  • Trained and mentored junior agents, enhancing team performance and efficiency.
  • Analyzed account histories to identify trends and optimize collection approaches.
  • Facilitated communication between clients and internal departments to resolve disputes efficiently.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Customer Service Representative

Global Contacts Services
04.2008 - 04.2010
  • Resolved customer inquiries efficiently through phone.
  • Trained new team members on customer service protocols and system usage.
  • Monitored call metrics to identify areas for improvement in service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Huntington High School
Huntington, WV
05-1983

Skills

  • Time management
  • Attention to detail
  • Highly motivated
  • Problem-solving
  • Customer Service
  • Goal oriented
  • Dependable and hardworking

Timeline

Customer Service/Line Cook/Caterer

Centurion Cafe & Grill
03.2021 - 05.2024

Cake Decorator

Food Fair
08.2012 - 06.2016

Collections Agent

GC Services Call Center
04.2010 - 07.2012

Customer Service Representative

Global Contacts Services
04.2008 - 04.2010

Huntington High School

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