Sarah Boone
Battlefield,MO
Summary
Registered Nurse and Emergency Department leader with over 26 years of progressive healthcare experience, including more than a decade in nursing. Currently serving as Patient Care Manager II/Assistant Nurse Manager at CoxHealth, providing strategic leadership and operational oversight for a high-volume Emergency Department while managing a dedicated team of approximately 70 clinical and support staff. Expertise includes staff development, performance management, patient flow optimization, quality improvement initiatives, and emergency nursing practices. Recognized for exceptional leadership skills, fostering team collaboration, and a steadfast commitment to enhancing patient care and departmental outcomes through effective management of daily operations and continuous quality improvement efforts.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Patient Care Manager II /Assistant Nurse Manager /Registered Nurse
CoxHealth
05.2019 - Current
- Provide operational and clinical leadership for a busy Emergency Department while overseeing approximately 70 employees in collaboration with two additional Patient Care Managers and the Assistant Emergency Department Director.
- Lead and support a multidisciplinary team consisting of Registered Nurses, Emergency Care Technicians, and Patient Throughput Facilitators.
- Assist with the daily operations and clinical functioning of the Emergency Department.
- Develop and manage nursing schedules for approximately 50 Registered Nurses.
- Participate in department leadership meetings to establish goals, evaluate outcomes, and develop strategies for improvement.
- Provide clinical support and direct patient care when department needs require additional nursing resources.
- Address patient concerns and follow up with patients regarding care experiences and clinical concerns.
- Collaborate with physicians, nursing leadership, ancillary departments, and hospital leadership to improve patient care and department operations.
- Conduct annual employee evaluations and provide ongoing coaching, feedback, and professional development.
- Support staff accountability while promoting teamwork, communication, and a positive work environment.
- Assist staff in identifying opportunities for professional growth and achievement of department expectations.
- Lead and participate in Continuous Quality Improvement (CQI) initiatives focused on Emergency Department outcomes.
- Served as a CQI project leader addressing increased Left Before Seen (LBS) patient rates.
- Helped develop and implement process changes designed to improve patient flow and decrease the number of patients leaving before evaluation.
- Monitor department performance and collaborate with leadership and frontline staff to identify opportunities for improvement.
- Respond to RLs that are patient centered concerns
- Manager of the Year – 2020
- Manager of the Year – 2021
- Emergency Department Leader for Housewide Partnership
- Emergency Department Leader for Unit Based Council
- Emergency Department Leader for North Council
Staff Registered Nurse – Emergency Department
CoxHealth
01.2016 - 05.2019
- Provided emergency nursing care to patients across the lifespan during the initial phase of acute illness, injury, and trauma.
- Triaged patients and determined priority of care based on acuity, clinical presentation, and Emergency Department flow.
- Rapidly assessed patient needs and prioritized interventions in a fast-paced environment.
- Administered medications and provided treatments according to physician orders and nursing standards.
- Performed IV insertion, laboratory specimen collection, and other emergency nursing procedures.
- Communicated effectively with patients, families, physicians, and members of the multidisciplinary healthcare team.
- Provided education, emotional support, reassurance, and advocacy to patients and their families.
- Managed multiple competing priorities while maintaining safe, timely, patient-centered care.
- Recognized the importance of efficient patient flow and collaboration in a high-volume emergency setting.
Medical Assistant
CoxHealth
01.2005 - 01.2016
- Provided clinical and administrative support across multiple specialty practices, beginning as a float Medical Assistant and gaining experience with approximately 16 physicians.
- Specialty Experience: Neurology, Dermatology, Plastic Surgery, and ENT
- Supported physicians and clinical teams in multiple specialty practices.
- Worked for nearly 10 years in Dermatology with extensive experience supporting office-based procedures and minor surgeries.
- Assisted with in-office surgical procedures and patient preparation.
- Sterilized instruments and maintained appropriate infection-control practices.
- Received training in UV sterilization equipment.
- Contacted patients regarding test results, procedure follow-up, and clinical questions.
- Assisted patients with questions regarding medications, treatments, and follow-up care.
- Communicated with insurance companies to assist patients in obtaining necessary medications and treatments.
- Developed strong patient communication, clinical support, and organizational skills.
Patient Care Assistant
CoxHealth
09.1999 - 12.2006
- Provided direct patient care and support on a medical-surgical unit while working collaboratively with Registered Nurses and other members of the healthcare team.
- Assisted patients recovering from surgery and those hospitalized with acute medical conditions.
- Supported Registered Nurses with patient care activities and daily clinical needs.
- Assisted with activities of daily living, patient comfort, mobility, and safety.
- Developed foundational clinical skills and experience that led to advancement into nursing.
- Provided compassionate support to patients during daily activities and medical procedures.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Bachelor of Science in Nursing - Nursing
Cox College of Nursing
Springfield, Missouri12-2016
Associate Degree in Nursing - Nursing
Cox College of Nursing
Springfield, Missouri02-2001
Skills
- Emergency Department Operations
- Nursing Leadership & Staff Management
- Patient Flow & Throughput
- Quality Improvement / CQI
- Staff Scheduling & Workforce Management
- Performance Evaluations & Coaching
- Patient Safety & Quality Outcomes
- Clinical Education & Staff Development
- Emergency Nursing
- Trauma & Critical Care
- Process Improvement
- Interdisciplinary Collaboration
- Conflict Resolution & De-escalation
- Regulatory & Operational Readiness
- Patient & Family Advocacy
- Microsoft Office & Google Workspace
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Docs
- Cerner
- MedHost
- EPIC
- Staff scheduling and operational systems
- Care coordination
- Customer assistance
Accomplishments
- Manager of the Year – 2020
- Manager of the Year – 2021
- Level 5 Clinical Ladder Award – 2019
- Emergency Department Leader – Housewide Partnership
- Emergency Department Leader – Unit Based Council
- Emergency Department Leader – North Council
- CQI Project Leader – Emergency Department patient flow/LBS initiative
- Progressive career advancement within CoxHealth from Patient Care Assistant to Medical Assistant, Registered Nurse, and Patient Care Manager II
Certification
- Basic Life Support (BLS)
- Certified Emergency Nurse (CEN)
- Advanced Cardiovascular Life Support (ACLS)
- Pediatric Advanced Life Support (PALS)
- Trauma Nursing Core Course (TNCC)
- Emergency Nursing Pediatric Course (ENPC)
- Hazmat Training
- De-escalation & Containment Training
- Active Shooter Training
- Forensic Nursing Training
- Follow-Up Nurse Call Training
- Registered Nurse (RN)
Timeline
Patient Care Manager II /Assistant Nurse Manager /Registered Nurse
CoxHealth
05.2019 - Current
Staff Registered Nurse – Emergency Department
CoxHealth
01.2016 - 05.2019
Medical Assistant
CoxHealth
01.2005 - 01.2016
Patient Care Assistant
CoxHealth
09.1999 - 12.2006
Bachelor of Science in Nursing - Nursing
Cox College of Nursing
Associate Degree in Nursing - Nursing
Cox College of Nursing