Sarah Bouchard
Lincoln,RI
Summary
Dynamic General Manager with a proven track record in operations management and team development. Expertise in problem resolution and strategic planning to enhance performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
General Manager
Ulta Beauty
Bellingham, MA
07.2024 - Current
- Led daily operations to optimize store performance and enhance customer satisfaction.
- Collaborated with cross-functional teams to execute marketing initiatives and promotional events.
- Oversaw scheduling processes, balancing labor costs with operational needs effectively.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Ensured timely completion of tasks with effective scheduling and prioritization.
Experience Manager
Ulta Beauty
Bellingham, MA
10.2023 - 07.2024
- Developed promotional strategies, increasing salon visibility and clientele engagement.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Coordinated special events to boost store visibility and attract new clientele.
- Streamlined daily operations by implementing efficient processes for scheduling, ordering, and merchandise management.
Operations Manager
Ulta Beauty
Smithfield, RI
01.2021 - 10.2023
- Oversaw daily operations, ensuring alignment with corporate standards and policies.
- Streamlined inventory management processes, enhancing stock accuracy and availability.
- Led team performance initiatives, fostering a culture of continuous improvement and accountability.
- Implemented training programs for staff, increasing operational efficiency and service quality.
- Analyzed sales data to identify trends, informing strategic product placement.
Regional Market Trainer/ General Manager
Icing By Claire's
North Attleboro, MA
06.2016 - 01.2021
- Developed and delivered training programs to enhance product knowledge among retail staff.
- Collaborated with store management to assess training needs and improve team performance.
- Implemented onboarding processes for new employees, ensuring swift integration into company culture.
- Evaluated training effectiveness through feedback and adjusted content for future sessions.
Education
High School Diploma -
Cumberland High School
Cumberland, RISkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Inventory control
- Goal setting
- Employee scheduling
- Staff training/development
- Strategic planning
- Performance improvement
- Workflow planning
Timeline
General Manager
Ulta Beauty
07.2024 - Current
Experience Manager
Ulta Beauty
10.2023 - 07.2024
Operations Manager
Ulta Beauty
01.2021 - 10.2023
Regional Market Trainer/ General Manager
Icing By Claire's
06.2016 - 01.2021
High School Diploma -
Cumberland High School