Sarah Bowen
Rossville,KS
Summary
Dedicated and versatile professional with a degree in Business Administration with a concentration in Human Resources from Fort Hays State University, complemented by extensive coursework in employment law, recruitment, training, and compensation. Skilled in customer relations, administrative processes, and team collaboration with a proven track record in loan servicing and daycare management. Demonstrates adaptability, problem-solving, and a commitment to fostering positive environments for employees and clients.
Overview
7
7
years of professional experience
Work History
Loan Service Representative
Capitol Federal Savings Bank
07.2022 - 01.2024
- Providing customers with intel about their mortgage, line of credit, and vehicle loans
- The main focus is on paying customers property taxes through their escrow and updating the account accordingly
- Processes and remits payments of real estate taxes
- Responds to inquiries from other department employees and customers
- Research loan payments, interest rates, escrow, credit reporting, IRS reporting, and other servicing situations and complete corrections as appropriate
- Establishes, maintains, and terminates pre-authorized transfer records
- Research and correct misapplied loan payments
- Completes payoff quotes in response to internal and external requests
- Processes lien releases for paid-off loans
- Participate in proactive team efforts to achieve departmental and company goals
- Must comply with applicable laws, regulations, and bank policies and procedures
- Report all unsafe activities to the supervisor and Human Resources
Daycare Provider
Sarah’s In-Home Daycare
07.2019 - 06.2022
- In-home Childcare provider with 4 years of experience ranging from children newborn up to 11 years old
- Daily activities include diapering, feeding, and interacting with children
- Establish and enforce rules of behavior for children in their classrooms
- Provide tools and resources for children to use and explore during learning and play activities
- Adapt teaching methods and materials to meet children's interests and learning styles
- Develop and maintain positive relationships with children and parents
- Help children reach developmental milestones
- Encourage children to interact with each other to develop social skills
- Always provide appropriate supervision for children
- Maintain inventory system for classroom materials and supplies
Lead Teacher
Creative Beginning Learning Center
12.2018 - 06.2019
- Worked with a maximum of up to 10 children (4 to 5 years old), managing mealtimes and creating lesson plans
- Delivered learning activities to children aligned to the lesson plans created
- Manage classroom activities, including lessons, play, breaks, and meals
- Track children’s progress and report to parents
- Maintain a clean and tidy classroom
- Collaborate with others to implement lesson plans
- Adhere to health/safety and sanitation procedures
Cashier/Manager in Training
Casey General Store
09.2016 - 09.2017
- Performed assistant manager duties, including daily inventory counts of products for sale, team/employee management, handling safe deposits, and correcting any errors made during deposit drops
- Ordering products for the store through multiple suppliers
- Provided customer service to satisfy customers' needs while shopping/purchasing items
Education
BBA - Human Resources Management
Fort Hays State University
Hays, KS12-2024
High School Diploma -
Rossville Jr/Sr High School
Rossville, KS05-2013
Certificate - Certified Nursing Aide And Home Health Aide
Washburn Institute of Technology
Topeka, KS05-2013
Skills
- Empathy and patience
- Professionalism and integrity
- Loan servicing
- Strong analytical skills
- Health and Safety
- Customer service
- Multitasking
- Problem-solving abilities
- Time management proficiency
- Interpersonal skills
- Teamwork and collaboration
Timeline
Loan Service Representative
Capitol Federal Savings Bank
07.2022 - 01.2024
Daycare Provider
Sarah’s In-Home Daycare
07.2019 - 06.2022
Lead Teacher
Creative Beginning Learning Center
12.2018 - 06.2019
Cashier/Manager in Training
Casey General Store
09.2016 - 09.2017
BBA - Human Resources Management
Fort Hays State University
High School Diploma -
Rossville Jr/Sr High School
Certificate - Certified Nursing Aide And Home Health Aide
Washburn Institute of Technology
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