Overview
Work History
Education
Timeline
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Sarah Bower

Maple Grove,MN

Overview

11
11
years of professional experience

Work History

Vice President, Product & Member Experience

Optum, HouseCalls
02.2021 - Current
  • Cultivated strong relationships with key stakeholders, including members, operations, clinical, IT, legal, compliance, privacy, and vendors, to deliver on key performance indicators.
  • Led cross-functional teams for the successful completion of major initiatives, resulting in increased revenue, efficiency and member satisfaction.
  • Launched new services by conducting comprehensive market research and tailoring offerings based on consumer needs analysis.
  • Demonstrated proficient leadership skills to motivate employees and build high performing teams accountable for product strategy, capability development, member engagement, experience and satisfaction.
  • Collaborated with UHC product, experience, digital and clinical teams to develop and execute on strategic initiatives including: Ucard, Project Detect, Bombardment, Paperless, Adobe, and EPMP.
  • Transformed capital budget management by designing and executing a strict governance structure.

Director, Product

Optum, HouseCalls
06.2017 - 02.2021


  • Developed comprehensive roadmaps to guide product development from ideation to launch, ensuring timely delivery that was on budget.
  • Collaborated with business development and account management teams to develop go-to-market strategies that maximized revenue potential.
  • Negotiated contracts with clinical vendors, securing favorable terms that benefited both parties involved.
  • Optimized user experience by collaborating with UX designers and conducting extensive user testing.
  • Led cross-functional teams for successful product launches, resulting in increased revenue and member satisfaction.
  • Enhanced product development process by implementing agile methodologies across the business and IT teams.

Director, Mobile Experience

Optum
11.2016 - 06.2017


  • Formed strategic partnerships and connected with potential clients to drive business development and develop a solution for a disjointed member experience in the UHG digital space.
  • Leveraged professional networks and industry knowledge to development innovative digital solutions.
  • Secured key partnerships that aligned to the company's overall growth strategy.

Director, Operations & Product Development

Life Time
10.2013 - 08.2016
  • Developed a new product focused on Employer Health & Wellness programs.
  • Oversaw teams accountable for wellness checks, health assessment creation, field operations and health coaching systems.
  • Optimized operational processes needed to address client-specific and business metrics.
  • Interacted with customers to build connections and support sales with securing new business.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Education

Bachelor of Science - Exercise Science/Nutrition, Marketing/Business Mgt

St. Catherine University
Saint Paul, MN
06.2003

Timeline

Vice President, Product & Member Experience

Optum, HouseCalls
02.2021 - Current

Director, Product

Optum, HouseCalls
06.2017 - 02.2021

Director, Mobile Experience

Optum
11.2016 - 06.2017

Director, Operations & Product Development

Life Time
10.2013 - 08.2016

Bachelor of Science - Exercise Science/Nutrition, Marketing/Business Mgt

St. Catherine University

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Sarah Bower