Sarah Branham
Moscow,ID
Summary
I am a knowledgeable and personable patient care coordinator skilled in administrative support and customer service, and I bring over 10 years of experience managing fast-paced, front desk operations. I have strong planning and communication skills, and I have an excellent ability to build positive rapport with customers. I understand that customers never interrupt my work: they are my work.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
ClearView Eye Clinic
Moscow, Idaho
03.2022 - Current
- Maintained accurate records of all patient care activities using electronic health record systems
- Worked closely with the VA to ensure prioritized scheduling for veterans and personally reworked our practice flow, reducing outstanding referral and authorization requests by nearly 75%
- Submitted and tracked prior authorizations for advanced imaging
- Coded for three providers and submitted charges to both commercial and government plans
- Coordinated patient appointments and managed schedules for efficient clinic operations
Dental Receptionist
Jonny Fisher DDS
Pullman, WA
05.2021 - 01.2022
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow for 50+ patients a day
- Handled telephone and in-person requests for assistance from new and established dental practice patients
- Collected payments from patients and arranged payment schedules
- Maintained accurate information for eligibility, frequency, and limitations for a wide number of insurance plans
Departmental Assistant, Admin Office
Gritman Medical Center
Moscow, ID
11.2019 - 07.2020
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Assisted CFO with managing and resolving schedule conflicts
- Managed and oversaw all meeting room availability for the hospital
- Tracked and submitted employee timesheets to accounting department for payroll processing
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
Medical Receptionist
Total Health Physician Group
Moscow, ID
12.2011 - 09.2019
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
- Observed strict HIPAA guidelines at all times according to company policy
- Interfaced with insurance companies to get authorization for patient specialty referrals and advanced imaging procedures
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Supported administrative and healthcare staff with skilled clerical assistance such as updating forms and organizing office inventories
- Assisted physicians with minor procedures and collected samples as appropriate
Mailroom Supervisor (temporary)
Walla Walla University
College Place, WA
06.2011 - 08.2011
- Led university mailroom as relief position for permanent supervisor
- Managed all university incoming and outgoing mail, including mass mailing for multiple departments
- Oversaw on campus delivery
Education
Bachelor of Arts - English Language And Literature
Walla Walla University
College Place, WA06.2011
Skills
- Personable and friendly
- Confidential document control
- Written and interpersonal communication
- Multitasking and prioritizing
- Extensive experience with data entry
- Proficiency with Microsoft Office
- Schedule management
- Dedicated team player
Hobbies and Interests
- Reading a variety of literature
- Painting portraits with oils
- Writing short fiction and poetry
- Engaging in your average nerdy games and movies
References
References happily provided upon request
Timeline
Patient Care Coordinator
ClearView Eye Clinic
03.2022 - Current
Dental Receptionist
Jonny Fisher DDS
05.2021 - 01.2022
Departmental Assistant, Admin Office
Gritman Medical Center
11.2019 - 07.2020
Medical Receptionist
Total Health Physician Group
12.2011 - 09.2019
Mailroom Supervisor (temporary)
Walla Walla University
06.2011 - 08.2011
Bachelor of Arts - English Language And Literature
Walla Walla University