Sarah Braun
Fort Wayne,IN
Summary
Experienced human-services and program operations professional with over 10 years in management and direct support of individuals and families in regulated housing programs. Expertise in eligibility and compliance workflows, client communication, crisis-sensitive problem solving, and cross-agency coordination. Committed to delivering compassionate service while ensuring accurate documentation, accountability, and effective program administration.
Overview
20
20
years of professional experience
Work History
Multi-Site Property Manager / Program Operations
Fort Wayne Housing Authority
Fort Wayne, USA
06.2025 - Current
- Administered housing-assistance workflows for residents across public housing, project-based voucher (PBV), LIHTC, and RAD programs, ensuring compliance with program requirements and addressing individual household needs.
- Manage eligibility, income and rent calculations, certifications, transfers, move-ins, payment agreements, notices, hearings, and supporting documentation while maintaining accurate, confidential resident records.
- Coordinated complex resident needs with caseworkers, attorneys, contractors, vendors, maintenance teams, leadership, and outside partners; identified risks, escalated urgent concerns, documented actions, and ensured follow-through.
- Review files, reports, tenant data, financial records, and compliance documentation for accuracy, policy alignment, and audit readiness using Yardi Voyager and agency systems.
- Developed 15+ SOPs, workflow guides, and training resources to standardize processes, enhance handoffs, and bolster staff consistency.
Independent Operations Consultant (Part-Time)
Self-Employed
Remote
01.2023 - Current
- Developed strategic plans to enhance client service and operational effectiveness.
- Designed workflows, documentation standards, tracking systems, onboarding materials, and administrative processes to enhance operational efficiency for small businesses and digital brands.
- Audited data and handoffs, coordinated contributors, clarified responsibilities, and supported projects with organized timelines, issue tracking, and stakeholder communication to ensure project alignment.
- Analyzed operational processes to identify inefficiencies and recommend improvements.
- Facilitated workshops to train clients on best practices in operations management.
Operations Manager / Property Management Consultant
JJ Properties / Triple J Properties
Indiana & Ohio
03.2023 - 10.2024
- Coordinated multi-site operations across two states, facilitating communication among ownership, clients, legal contacts, vendors, contractors, and service partners to ensure seamless operations.
- Managed time-sensitive documentation, notices, collections, service issues, vendor coordination, and operational problem resolution across multiple locations.
- Managed time-sensitive documentation, notices, collections, and service issues while coordinating with vendors to resolve operational problems across multiple locations.
Senior Property Manager / Operations Manager
Renewing Management
Fort Wayne, USA
08.2019 - 03.2023
- Led operations for 226-unit community, integrating resident services and financial administration to enhance compliance and service delivery.
- Led operations for a 226-unit community, integrating resident services, compliance, documentation, financial administration, staff coordination, vendors, and service delivery.
- Managed $500K+ budgets and more than $1M in organizational assets while maintaining accurate files, reports, and operational controls.
- Resolved high-volume resident concerns and competing priorities, ensuring documentation accuracy, meeting deadlines, and maintaining policy compliance.
Assistant Store Manager
Louie's Tux Shop
Fort Wayne, USA
09.2014 - 08.2019
- Coordinated scheduling, onboarding, and training to enhance team readiness and service quality during high-volume seasonal operations.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and sales techniques.
- Supported inventory management and ensured accurate stock levels.
Assistant Manager
Walters-Dimmick Petroleum
Fort Wayne, USA
01.2007 - 09.2014
- Coordinated daily operations, staffing, inventory management, cash controls, vendor relations, customer service, and team accountability.
- Coordinated team schedules to ensure optimal staffing levels and service quality.
- Managed inventory processes to maintain accurate stock levels and minimize shortages.
- Implemented training programs for new employees to enhance operational efficiency.
Education
General Educational Development (GED) -
Fort Wayne Community Schools
Fort WayneSkills
- Eligibility & Documentation
- Audit compliance
- Program Administration
- Policy & Procedure Implementation
- Data & Workflow Management
- Program & Client Services
- Community Resource Coordination
- Cross-Agency Communication
- Case/Issue Follow-Through
- Training development
- Conflict Resolution
- Confidential Records Management
Personal Information
Title: Human Services Program Operations
Certifications And Education
Title: Human Services Program Operations
Timeline
Multi-Site Property Manager / Program Operations
Fort Wayne Housing Authority
06.2025 - Current
Operations Manager / Property Management Consultant
JJ Properties / Triple J Properties
03.2023 - 10.2024
Independent Operations Consultant (Part-Time)
Self-Employed
01.2023 - Current
Senior Property Manager / Operations Manager
Renewing Management
08.2019 - 03.2023
Assistant Store Manager
Louie's Tux Shop
09.2014 - 08.2019
Assistant Manager
Walters-Dimmick Petroleum
01.2007 - 09.2014
General Educational Development (GED) -
Fort Wayne Community Schools