Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sarah Brooks

Titusville

Summary

Results-driven professional specializing in financial management and reservations. Demonstrated expertise in training staff to uphold high service standards. Committed to delivering exceptional guest experiences and providing operational support.

Overview

33
33
years of professional experience

Work History

Office Manager

Cascade Lakes Campground
Cascade Lakes
04.2002 - 10.2017
  • Coordinated daily operations at Cascade Lakes Campground, improving guest satisfaction and experiences.
  • Managed reservations and scheduling for cabins and campsites, ensuring optimal occupancy and guest service.
  • Facilitated communication between staff and guests, addressing inquiries and enhancing overall service quality.
  • Trained new staff on campground policies and customer service standards effectively.
  • Greeted visitors and directed them to the appropriate area or person.
  • Followed up with customer inquiries via phone or email promptly.

Owner/CEO

Char-Meck Ambulance Service
Charlotte
07.1984 - 02.2002
  • Managed daily operations of business, including hiring and training staff.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Maintained client relationships through exceptional customer service.
  • Fostered relationships with local government agencies to secure operational support.
  • Coordinated with local hospitals to enhance efficiency of patient transport processes.

Education

Associate of Business Administration - Business And Finance

Charlotte Business College
Charlotte, NC
05-1967

Skills

  • Reservations management
  • Financial management
  • Attention to detail
  • Adaptability
  • Decision making
  • Communication skills
  • Positive attitude
  • Recordkeeping

Accomplishments

  • Chairperson of the NC State EMS Association
  • Member of the Charlotte Chamber of Commerce

Timeline

Office Manager

Cascade Lakes Campground
04.2002 - 10.2017

Owner/CEO

Char-Meck Ambulance Service
07.1984 - 02.2002

Associate of Business Administration - Business And Finance

Charlotte Business College

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Sarah Brooks