Elianna Carroz
Saint Cloud,FL
Summary
Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager
Landstone Design Architecture Inc.
Orlando , FL
11.2023 - Current
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Conducted research projects related to new product development or marketing initiatives.
- Responded to customer inquiries via phone or email in a professional manner.
- Part-Time Job
Front Desk Supervisor
Orlando Airport Marriott Lakeside
03.2023 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Front Desk Supervisor
Renaissance Orlando Airport Hotel
02.2022 - 03.2023
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Facilitated successful front desk operations for high-volume hotel.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Provided concierge services for guests.
Sales Representative
Hollister
10.2020 - 04.2022
- Produced sales documents, finalized deals and filed records.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando12.2025
High School Diploma -
Lake Nona High School
Orlando, FL05.2021
Skills
- Hospitality Services
- Cash Handling
- Reservations Management
- Decision Making
- Time Management
- Multitasking and Organization
- Schedule Coordination
- Team Management and Supervision
- Customer Service
Certification
- The Spirit To Serve, Marriott International - 6 Months
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Office Manager
Landstone Design Architecture Inc.
11.2023 - Current
Front Desk Supervisor
Orlando Airport Marriott Lakeside
03.2023 - Current
Front Desk Supervisor
Renaissance Orlando Airport Hotel
02.2022 - 03.2023
Sales Representative
Hollister
10.2020 - 04.2022
Associate of Arts - Business Administration And Management
Valencia College
High School Diploma -
Lake Nona High School
Similar Profiles
Merve TürkMerve Türk
Research Assistant at İstanbul Okan University | Art, Design and Architecture Faculty | Architecture DepartmentResearch Assistant at İstanbul Okan University | Art, Design and Architecture Faculty | Architecture Department
Jessica SchroederJessica Schroeder
Assistant Director of Enrollment at NewSchool of Architecture & DesignAssistant Director of Enrollment at NewSchool of Architecture & Design
Damiano MiriglianoDamiano Mirigliano
Architect at PEEK Architecture & DesignArchitect at PEEK Architecture & Design
Kayleen QuevedoKayleen Quevedo
Registered Nurse, Emergency Department at Orlando Health; Orlando Regional Medical CenterRegistered Nurse, Emergency Department at Orlando Health; Orlando Regional Medical Center
Nicole HadleyNicole Hadley
Administrative Specialist - Payroll at Cam's TransportAdministrative Specialist - Payroll at Cam's Transport