Sarah Brownfield

Work History

Dynamic Servives- Alabama Power

Montgomery, AL

03.2022 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Delivered prompt service to prioritize customer needs.
Process payments for customers through cash, check, and money order.
Issue out connect and disconnect orders on customer accounts at their request.
Accurately maintain a cash drawer, balance this cash drawer, and prepare bank deposits on a daily basis.
Assist customers over the phone with account questions, or update/follow up with customers on previous encounters in the local office.
Operated cash register for cash, check, and money order transactions with excellent accuracy levels.
Used CSS system to enter customer information into system, and INOVAH to process payments.

YMCA Of Coastal Georgia

Hinesville, GA

04.2019 - 10.2019

Developed lesson plans and routines for individual students to meet personal goals and abilities.
Maintained a fun-filled atmosphere with class participants while remaining professional and focused on achievement.
Monitored athletes during events and practice to quickly identify injuries.
Implemented exercise programs and training strategies to bolster individual and team performance.
Promoted stretching, mobility work and proper form to help athletes safely build strength.
Coordinated with other instructors and coaches to determine student advancement and progress.
Interacted with Parents on regular basis to update them on accomplishments, or concerns with their child.

YMCA Of Coastal Georgia

Hinesville, GA

04.2019 - 04.2019

Greeted incoming students and answered questions to offer a welcoming atmosphere.
Motivated clients to achieve their personal fitness goals through developing and modifying routines.
Created unique choreography for classes.
Provided tips on course safety and watched students for signs of fatigue and injury.
Kept class areas clean, neat, and free of distractions.
Cultivated positive relationships with participants by interacting with group during fitness classes.
Encouraged participation and increased enjoyment with fun routines and music accompaniment.