Sarah Buffalochief
Front Desk Agent
Beaverton,OR
Summary
Organized, dependable, hardworking job seeker with strong organizational skills and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Language
Work History
Front Desk Agent
Doubletree By Hilton
Beaverton, Oregon
05.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Housekeeping Supervisor, Laundry Attendant
Doubletree By Hilton
11.2022 - 01.2024
- OnQ housekeeping experience.
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Inspected 20 to 60 rooms and condition of all vacant rooms.
- Handled guest complaints about housekeeping services and referred problems to management.
- Adhered to optimal standards for cleanliness, appearance and service.
- Managed laundry sorting, washing, drying.
Breakfast Attendant
Doubletree By Hilton
09.2022 - 11.2022
- Executed efficient breakfast bar set-up and operations beginning at early hours.
- Greeted guests and addressed customer complaints.
- Cooked and served hot foods.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils.
- Answered customer questions about food and beverage items.
Relax Hostess
Element By Westin
01.2022 - 09.2022
- Set up area with cups, plates for hotel's complimentary Happy hour.
- Greeted guests warmly to foster welcoming environment.
- Checked customers' identification to meet minimum age requirements for consumption of alcoholic beverages.
- Shared knowledge of items and flavors, enabling customers to make personal decisions based on taste and interest.
- Followed workplace safety procedures to reduce accidents and hazards.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep lobby and work areas clean.
Housekeeping Attendant
Element By Westin
06.2021 - 01.2022
- Worked on cleaning assigned rooms, offices and other designated areas.
- Changed and replenished bed linens, towels and other guest amenities, as needed.
- Adhered to professional house cleaning checklist.
Education
High School Diploma -
Merlo Station High School
Beaverton, OR 05.2001 -
Skills
Customer service
Timeline
Front Desk Agent
Doubletree By Hilton
05.2024 - Current
Housekeeping Supervisor, Laundry Attendant
Doubletree By Hilton
11.2022 - 01.2024
Breakfast Attendant
Doubletree By Hilton
09.2022 - 11.2022
Relax Hostess
Element By Westin
01.2022 - 09.2022
Housekeeping Attendant
Element By Westin
06.2021 - 01.2022
High School Diploma -
Merlo Station High School
05.2001 -
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