Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah Burhans

Foxholm,ND

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

17
17
years of professional experience

Work History

Advertising/Preprint Coordinator

Minot Daily News
09.2013 - Current
    • Ensure that all ads are booked and billed correctly
    • Determine the size of the daily paper according to advertising percentages
    • Determine the final advertising percentages for paid postal
    • Provide tear sheets - paper and electronic, for billing purposes
    • Train/lead from anywhere to 3-7 advertising representatives with the advertising/billing entry system
    • Use of presteligence system - setup up for daily pages and to provide press plates
    • Data entry on multiple national accounts concerning quantities, pricing and contracts
    • Ensure that all inserts are accounted for and run on proper days
    • Reconciling accounts to ensure accuracy in billing
    • Can use InDesign, Quark, Excel, Microsoft Word
    • Customer service regarding classified advertising, circulation issues, legal notices and general questions
    • Can format and bill legal notices
    • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
    • Gathered and organized materials to support operations.
    • Entered data, generated reports, and produced tracking documents.
    • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
    • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
    • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
    • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
    • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
    • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
    • Self-motivated, with a strong sense of personal responsibility.
    • Worked effectively in fast-paced environments.
    • Skilled at working independently and collaboratively in a team environment.

Childcare Provider

Self Employed
03.2008 - 08.2013
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.

Education

High school -

Des Lacs High School
Des Lacs
01.1997

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • Document Management
  • Scheduling and calendar management
  • Recordkeeping
  • Multitasking and Organization
  • Microsoft Office
  • Phone and Email Etiquette
  • Customer Service Management
  • Goal Setting
  • Accounts Payable and Receivable

References

  • Elaine Gunderson, Former Supervisor for 10 years, Minot, ND 701-833-5944
  • Justin Flatland, Sales Rep, Minot, ND, 701-570-4603
  • Ashley Nilsen, former co-worker now, Minot, ND, 701-720-4418

Timeline

Advertising/Preprint Coordinator

Minot Daily News
09.2013 - Current

Childcare Provider

Self Employed
03.2008 - 08.2013

High school -

Des Lacs High School

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Sarah Burhans