Hi, I’m
Sarah Burruel
Caterer
Tucson,AZ
Summary
Hardworking and enthusiastic Caterer trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Detail-oriented Kitchen Assistant skilled in kitchen equipment operations and staff support demonstrated across 2 years in similar roles. Energetic and ambitious with a passion for creating memorable meals. Talented Catering Staff member eagerly sets up and assembles food and supplies at full-service events to satisfy guests. Over 2 years of friendly and professional serving experience at buffet luncheons, black-tie dinners and receptions. Serves full-course meals in seated and buffet dining styles
Overview
14
years of professional experience
1
year of post-secondary education
Work History
Latitude CateringTucson, AZ
Catering Staff Member
12.2021 - Current
Job overview
- Maintained flexible work schedule to meet event needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Delivered catered food and supplies to facility for on-time set-up.
- Utilized POS system to receive and process food and beverage orders.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Provided friendly, courteous service to create memorable moments for guests.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Verified prepared food met standards for quality and quantity before serving to customers.
Buffalo Wild WingsTucson, AZ
Server Shift Leader
11.2016 - 11.2018
Job overview
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
CitiMortgage, Inc.Tucson, AZ
Quality Control Specialist 3
07.2009 - 09.2015
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Liberty Learning CenterTucson, AZ
GED
08.1998 - 05.1999
Skills
Set up procedures
undefinedTimeline
Catering Staff Member
Latitude Catering
12.2021 - Current
Server Shift Leader
Buffalo Wild Wings
11.2016 - 11.2018
Quality Control Specialist 3
CitiMortgage, Inc.
07.2009 - 09.2015
Liberty Learning Center
GED
08.1998 - 05.1999
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