Sarah Byun
Wheaton,IL
Summary
Personable and dedicated customer service representative with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to re-enter the work force after a nine year career of raising children. Looking for a fast paced environment to utilize my customer service skills and grow into a permanent fixture somewhere.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Midwest Insurance Brokerage
01.2014 - 06.2015
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
Manager
Nordstrom
09.2002 - 12.2013
- Conducted performance reviews for team members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Directed recruitment, hiring, and training of new staff members.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led a team of up to 15 employees, ensuring high productivity and excellent customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Arts - Journalism/Public Relations
Eastern Illinois University
Charleston, IL05-2002
Skills
- High-energy attitude
- Typing proficiency
- Sales expertise
- Building rapport
- Problem Resolution
- Customer Relations
Timeline
Customer Service Representative
Midwest Insurance Brokerage
01.2014 - 06.2015
Manager
Nordstrom
09.2002 - 12.2013
Bachelor of Arts - Journalism/Public Relations
Eastern Illinois University
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