Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Default Specialist- Foreclosure
BDF Law Group
Addison, TX
10.2023 - 07.2024
Implemented new cases in the law firm case management system to initiate foreclosure proceedings
Made necessary updates to Vendors systems.
Understanding of the foreclosure timeline.
Managed attorney's workload and ensured timely completion of tasks.
Senior Policy Associate
Title365
Lewisville, TX
04.2013 - 03.2023
Issued title insurance loan policies for borrowers on Refinanced, Modification, DIL, and REO loans. Managed titles by conducting thorough searches for open judgment/liens, verifying client information, and ensuring payment completion prior to issuing title policies.
Duties Included: Issued Title Loan policies for national clients and the state of Texas. Evaluated and verified title commitments, HUDs, closing packages, and Affidavits to certify accurate issuance of judgment-free title policy along with correct endorsements, liens, or billing discrepancies. Contributed to curative exceptions to guarantee accurate exceptions were transferred onto the policy.
Fulfillment Refinance Closer
Bank of America
Plano, TX
02.2012 - 04.2013
Ensured accuracy of mortgage loan information by evaluating all submitted data and paperwork, investigating disclosures, and estimating settlement statements before approvals.
Ensured accuracy of HUD by balancing and reviewing taxes, vesting, homeowner insurance, final numbers, and closing and funding dates before submitting pre-approved HUD to title company. Coordinated with homeowners for closing date and time confirmation, monitoring loan amounts and monthly payments, and disbursing funds. Provided wire instructions to title company after verifying original signatures on all documents.
Short Sale DIL Specialist, Negotiator
Bank of America
Plano, Texas
11.2010 - 02.2012
Proactively negotiated property offers and traditional short sales between buyers, investors, and agents.
Gathered financial documents for closing transactions, including credit reports, tax returns, and bank statements. Oversaw counter worksheets in compliance with investor guidelines.
Short Sale Closing Specialist
Bank of America
Plano, TX
06.2009 - 11.2010
Submit offers to the investor along with a short sale package including the signed offer contract.
Provided guidance to sellers on optimal listing prices and terms, ensuring lender satisfaction.
Solicited, reviewed, and accepted offers from buyers while assisting the seller.
Customer Service Representative
Beal Bank
Plano, Texas
04.2009 - 06.2009
Managed homeowner inquiries and handled inbound/outbound calls for all daily operations. Assisted clients with status updates and resolved inquiries promptly. Built strong customer relationships through exceptional service.
Education
GED -
Texas Education Agency
1701 Congress Ave, Austin, TX 78701
01-2000
Skills
Loan Servicing
Payment Processing
Portfolio Management
Loss Mitigation
FDCPA Compliance
Automated Document Scanning
Analytical Thinking
Decision-Making
Fair Debt Collections Practices
Time management abilities
Multitasking
Certification
TDI-Escrow Licensed - Texas Department of Insurance Issued Nov 2017 - Expires Feb 2025 2243700