Megan OBrien
Bensalem,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Mortgage Default Specialist
Rushmore Servicing /Mr Cooper/Right Path Servicing
02.2022 - Current
- Streamlined the foreclosure process by managing timelines, coordinating with legal teams, and ensuring compliance with regulations.
- Enhanced client satisfaction through prompt resolution of delinquency issues and proactive communication with borrowers.
- Managed a diverse caseload of delinquent loans, prioritizing cases based on urgency and risk level to minimize losses.
- Fostered strong relationships with clients, vendors, and colleagues through effective communication and collaboration in addressing mortgage default challenges.
- Created Job Aids for Industry based systems for training
- Trained new hires in mortgage default procedures, contributing to a knowledgeable and efficient team environment.
Bayview Loan Servicing/Community Loan Servicing
Bayview Loan Servicing
10.2013 - 08.2019
- Enhanced loan servicing efficiency by implementing streamlined processes and procedures.
- Reduced delinquency rates through proactive communication and personalized payment plan development.
- Supported loan officers with timely and accurate document preparation, ensuring smooth loan processing.
- Improved customer satisfaction ratings by addressing concerns promptly and providing clear explanations of complex loan terms.
- Collaborated with other departments to streamline loan servicing processes, resulting in increased efficiencies. experiences.
Paralegal
Law Office Of Gregory Javardian
08.2005 - 04.2019
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Aided settlement negotiations with effective summary reports outlining key points from discovery materials for use during mediation sessions or pretrial settlement talks.
- Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Communicated pertinent information to clients via phone, email, and mail.
- Produced legal documents such as briefs, pleadings and appeals.
- Revised and finalized letters, briefs, and memos.
Education
Associate of Applied Science - Paralegal Studies
PJA
Upper Darby 08.1996
Criminal Justice - Law
Delaware County Community College
Media, PA09.1993
Skills
- Documentation Review
- Legal Compliance
- Dispute Resolution
- Portfolio Management
- Multitasking
- Interpersonal Communication
- Adaptability and Flexibility
- Task Prioritization
- Problem-solving aptitude
- Loan Servicing
Timeline
Mortgage Default Specialist
Rushmore Servicing /Mr Cooper/Right Path Servicing
02.2022 - Current
Bayview Loan Servicing/Community Loan Servicing
Bayview Loan Servicing
10.2013 - 08.2019
Paralegal
Law Office Of Gregory Javardian
08.2005 - 04.2019
Associate of Applied Science - Paralegal Studies
PJA
Criminal Justice - Law
Delaware County Community College
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