Sarah Campbell
PNC Bank
Eastview,KY
9
years of professional experience
A former STEM student with a BS in Psychological Science graduating magna cum laude. Currently working as a bank teller with previous experience as a retail sales associate. Looking to transition into the new and exciting career of admissions counselor which better suits my passions.
Work History
Bank Teller
5 Years 2 Months- Conducted high volume transactions during peak hours while maintaining attention to detail, ensuring accuracy and a seamless client experience.
- Answered client telephones inquiries and/or transferred clients to the appropriate department which best suited their needs
- Increased efficiency within the teller line by sharing best practices among teammates, leading to shorter wait times for customers.
- Uncovered specific client needs while performing teller transactions and set appointments for clients to return to discuss financial needs with a banker
- Assisted bankers with administrative tasks such as scanning, faxing, and making copies of important documents
- Participated in team meetings and training sessions regularly for continuous professional growth
- Protected customers sensitive account information by following strict authentication procedures before performing client teller transactions
- Maintained accurate transaction logs ensuring compliance with internal policy and procedure
- Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
Sales Associate
4 Years- Reduced theft by applying loss prevention training
- Trained new team members in merchandising, sales, company procedures, and customer care
- Assisted in simple managerial tasks when management team was overwhelmed
- Upheld a strong professional demeanor during challenging customer interactions
- Achieved employee of the month (2018)
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Psychological Science
- GPA: 3.7 - Magna Cum Laude
- Majored in Psychological Science with a concentration in Social Psychology
- Minored in Sociology
- President's Scholar Award/Dean’s List (2016 - 2020)
- Member of National Society of Leadership and Success (2017 - 2020)
- Member of the philosophy club (2017 - 2020)
Skills
Adaptable to diverse groups
Microsoft applications
Science communication
Excellent written and oral communication skills
Social perceptiveness & interpersonal skills
Technical writing
Team oriented
Modern office equipment
Statistics/graph comprehension
Basic math
Organization
Telephone etiquette
References
PNC Bank
- Michael Dreggors: (502) 297-7122
- Vincent DeRosa: (270) 317-9665
- Lauren Cooper: (571) 201-3551
JCPenney
- Samantha Page: (469) 910-3558
ECTC
- LaNina Raquel Jones: (270) 735-7221
Timeline
Bank Teller
PNC Bank
06.2021 - CurrentRead More
Sales Associate
JCPenney
06.2017 - 06.2021Read More
Western Kentucky University
Bachelor of Science from Psychological Science
Read More