SARAH CHARLES
Nyack,NY
Summary
Dedicated Medical Receptionist and Medical Assistant with over 5 years of experience in dynamic healthcare and front-desk settings. Expertise in patient intake, appointment scheduling, high-volume phone management, and EMR/EHR documentation, complemented by a commitment to delivering compassionate and professional patient support. Trilingual in English, Haitian Creole, and French, enhancing communication with diverse patient populations. Recognized for exceptional organizational skills and reliability in fast-paced medical environments.
Overview
13
13
years of professional experience
Work History
PCA
Community Home Care
New York, NY
02.2024 - Current
- Developed personalized care plans in collaboration with clients and families, enhancing service delivery effectiveness.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Medical Assistant / Receptionist
Williamsburg Pediatrics
Monsey, NY
09.2022 - 12.2024
- Monitored and documented vital signs, including blood pressure, weight, and temperature.
- Collaborated with physicians to ensure smooth execution of patient assessments and medical interventions.
- Coordinated high-volume incoming calls and organized appointment schedules to enhance operational efficiency.
- Executed efficient patient interactions by greeting individuals and coordinating check-in and check-out activities with professionalism.
- Reviewed and revised electronic medical records to enhance data integrity and streamline healthcare operations.
- Monitored adherence to HIPAA regulations and optimized daily workflows for improved office productivity.
Front Desk Receptionist
CityMD Journal Square Urgent Care
NJ
05.2021 - 06.2022
- Provided front-desk support in a fast-paced urgent care setting
- Answered high-volume phones and routed calls appropriately
- Scheduled appointments and coordinated patient flow
- Maintained accurate patient records and delivered excellent customer service
Home Health Aide (HHA) / Caregiver
Dominican Convent
Sparkill, NY
03.2019 - 06.2022
- Assisted patients with daily living activities, hygiene, and mobility
- Monitored physical and mental condition and reported changes to staff
- Maintained a safe, clean, and supportive environment
- Followed care plans, safety standards, and healthcare protocols
Customer Service Representative
Convergys
Orlando, FL
01.2015 - 01.2019
- Provided high-quality customer support in a high-call-volume environment
- Resolved issues professionally while documenting all interactions
- Demonstrated strong communication, multitasking, and problem-solving skills
Patient Transporter
Dr. Phillips Hospital
01.2013 - 01.2015
- Safely transported patients throughout the hospital
- Assisted with comfort, positioning, and mobility
- Supported nursing staff and maintained patient dignity and safety
Education
High School Diploma - Liberal Arts / Pre-Nursing Coursework
Skills
- Patient registration and discharge
- Appointment Scheduling
- High-Volume Phones
- EMR/EHR Systems
- Vital Signs
- Patient Charts & Documentation
- Compliance with HIPAA standards
- Insurance & Front Desk Support
- Microsoft Office (Word, Outlook, Excel)
- Proficient in managing multiple tasks
- Customer Service
- Fluent in English, Haitian Creole, and French
- Patient check-in and check-out
- Front office administration
Timeline
PCA
Community Home Care
02.2024 - Current
Medical Assistant / Receptionist
Williamsburg Pediatrics
09.2022 - 12.2024
Front Desk Receptionist
CityMD Journal Square Urgent Care
05.2021 - 06.2022
Home Health Aide (HHA) / Caregiver
Dominican Convent
03.2019 - 06.2022
Customer Service Representative
Convergys
01.2015 - 01.2019
Patient Transporter
Dr. Phillips Hospital
01.2013 - 01.2015