Sarah Charley
Watonga,OK
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and food preparation at Lucky Star Casino. Proven ability to enhance operational efficiency through strong multitasking and organization skills. Committed to maintaining high standards of sanitation and food safety, ensuring a positive dining experience for all customers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cook
Lucky Star Casino
Watonga, OK
08.2023 - Current
- Assisted in food preparation and cooking processes to ensure timely meal service.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Followed safety and sanitation guidelines to promote a safe cooking environment.
- Collaborated with team members to streamline food production workflows.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Car Hop
Sonics Drive In
Watonga, OK
04.2023 - 08.2023
- Delivered food orders to cars promptly, ensuring customer satisfaction and maintaining service quality.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness of dining area and service stations, promoting a welcoming environment for customers.
- Assisted in managing inventory levels, restocking supplies to support seamless operations during peak hours.
- Collaborated with team members to enhance workflow efficiency and reduce wait times for customers.
- Utilized effective communication skills to address customer inquiries and resolve issues in a timely manner.
- Monitored food safety practices, adhering to health regulations to ensure safe food handling at all times.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
Cashier/Cook
Loves
Hinton, OK
04.2009 - 04.2009
- Assisted in food preparation and cooking processes to ensure timely meal service.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Followed safety and sanitation guidelines to promote a safe cooking environment.
- Collaborated with team members to streamline food production workflows.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Cashier
Carls Apple Market
11.2022 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Handled cash, credit, and gift card transactions accurately and securely.
- Collaborated with team members to improve checkout speed during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Deli
Sugar Creek Casino
Hinton, OK
08.2022 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cashier
Lucky Star Casino
Watonga, OK
10.2021 - 06.2022
- Process transactions accurately and efficiently, ensuring customer satisfaction.
- Maintain cash register integrity through regular balancing and reconciliation of funds.
- Assist customers with inquiries, providing information on promotions and services offered.
- Collaborate with team members to enhance overall service quality and operational efficiency.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Cashier/Cook
Domino C-Store
Watonga, OK
08.2018 - 03.2020
- Processed customer transactions efficiently, ensuring accuracy and timely service.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers in locating products, addressing inquiries with professionalism.
- Handled cash registers, balanced drawers at shift end for accountability.
- Trained new staff on checkout procedures and customer service techniques.
- Implemented strategies to reduce wait times during peak hours effectively.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Stocked, tagged and displayed merchandise as required.
Subway Employee
Subway
Hinton, OK
09.2014 - 12.2014
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Maintenance
Lucky Star Casino
Concho, OK
11.2012 - 03.2014
- Bolstered operational reliability, performing preventive maintenance on critical equipment.
- Submitted service tickets for equipment maintenance requests.
- Oversaw operation and maintenance of automated plasmapheresis machines.
- Reduced equipment downtime with proactive preventative maintenance strategies.
- Supported daily operations and system maintenance procedures.
- Followed routine maintenance checklist.
Education
Geary High Scool
Geary, OKSkills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
- Kitchen organization
- Strong attention to safe food handling procedures
- Frying
- Cooking techniques
- Sanitation
- Knife skills
- Supply restocking
- Surface cleaning
- Food presentation
- Grilling
- Contamination prevention
- Food waste reduction
- Performance improvement
- Food plating
- Food handler certification
- Ingredients measuring
- Allergen awareness
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Food storage
- Temperature control
- Health code adherence
- Calm demeanor
Certification
Food Handlers & CPR Certified
Timeline
Cook
Lucky Star Casino
08.2023 - Current
Car Hop
Sonics Drive In
04.2023 - 08.2023
Cashier
Carls Apple Market
11.2022 - 08.2023
Deli
Sugar Creek Casino
08.2022 - 11.2022
Cashier
Lucky Star Casino
10.2021 - 06.2022
Cashier/Cook
Domino C-Store
08.2018 - 03.2020
Subway Employee
Subway
09.2014 - 12.2014
Maintenance
Lucky Star Casino
11.2012 - 03.2014
Cashier/Cook
Loves
04.2009 - 04.2009
Geary High Scool