Hi, I’m
Sarah Chinowth
Council Bluffs,IA
If you are not willing to risk the usual, you will have to settle for the ordinary.
Jim Rohn
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
years of professional experience
Work History
My Place Hotel
Front Desk Agent
01.2023 - Current
Job overview
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Stouts Island
Housekeeping Manager
07.2022 - 12.2022
Job overview
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 8 housekeepers.
The Chatue
Host Manager Airbnbs
08.2021 - 07.2022
Job overview
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Liaised with senior management to attract, develop and retain staff.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
My Place HotelCouncil bluffs , IA
Hotel Front Desk Agent
01.2019 - 05.2021
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Vatterott Career CollegeOmaha, NE
from Business Administration
Denison High SchoolDenison, IA
GED from General Education
08.1997
Denison Job Corps CenterDenison, IA
Associate Of Business Administration from Business Administration
08.1997
Skills
- Rewards Programs
- Checking Guests In and Out
- Monitor Security
- Guest Inquiries
- Employee Retention
- Registration
- Guest Satisfaction
- Customer Service
- Written and Oral Communications
- Front Desk Management
- Listening Skills
- Time Management
- Credit and Cash Payments
- Sales Expertise
- Office Meetings
- Hotel Reservations
- Problem-Solving Skills
- Guest Services
- Hospitality Service
- Quality Assessments
- POS Systems
- Room Assignments
- Professional Relationships
- Conflict Management
- Verifying Reservations
- Office Management
- Guest Ledger
- ASI Front Desk
- Check in and Checkout Procedures
- Telephone Reservations
- Office Supplies and Inventory
- Travel Recommendations
- Nightly Audits
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front Desk Agent
My Place Hotel
01.2023 - Current
Housekeeping Manager
Stouts Island
07.2022 - 12.2022
Host Manager Airbnbs
The Chatue
08.2021 - 07.2022
Hotel Front Desk Agent
My Place Hotel
01.2019 - 05.2021
Vatterott Career College
from Business Administration
Denison High School
GED from General Education
Denison Job Corps Center
Associate Of Business Administration from Business Administration
Similar Profiles
Nicolette RiepenhoffNicolette Riepenhoff
General Manager at My Place HotelGeneral Manager at My Place Hotel
Nicolette RiepenhoffNicolette Riepenhoff
General Manager at My Place HotelGeneral Manager at My Place Hotel
RAM BABU MUKHIYARAM BABU MUKHIYA
South Indian Cook at sankalp,honest,shai place hotel, Eden HotelSouth Indian Cook at sankalp,honest,shai place hotel, Eden Hotel