Sarah Christopher
Oakland,TN
Summary
Retired military sergeant looking to utilize management experience and technical skill to enhance operations and employee functions.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
New Accounts Ambassador
Raymond James
Memphis, TN
06.2024 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services to over 40 customers daily
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Engaged in performance level workshops and committed to various research to enhance customer level satisfaction, I have participated in over 10 workshops
- Utilized company procedures and policies to ensure accurate and customer friendly resolutions for over 500 accounts and profiles
SERGEANT
Air Force
06.2017 - 02.2021
- Demonstrated conflict resolution with 15 employees under my supervision
- Effectively organizing and prioritizing tasks to ensure timely completion.
- Establishing strong working relationships with team members and fostering a positive work environment.
- Proactively identifying issues and understanding the root causes.
- Generating and implementing effective solutions to address problems and improve processes
- Evaluating information and making sound decisions based on data and analysis.
SIGNALS INTELLIGENCE ANALYST
Air Force
San Angelo, Texas
06.2017 - 02.2021
- Manage communication signals intelligence research and analysis for tactical and operational SIGINT products related to insurgent activities and threats to regional stability within area of responsibility.
- Evaluate and interpret 50+ SIGINT records, operator logs, formats, technical reports, and graphic reproductions on a weekly basis to determine internal characteristics of signals as well as to discern communications structures and usage.
- Brief Intelligence Presenter as critical situations and unusual activities transpire, ensuring accurate and timely reporting of selected urgent transmissions.
- Perform thorough review and analysis of SIGINT to identify signals, detect abnormalities, and ensure signal exploitation activities conducted in full support of operational requirements and national interests.
- Maintain database of signal types and activities, ensuring metadata, query, data restructuring, and signals development adhere to Department of Defense standards.
- Generate weekly reports incorporating intelligence information to disseminate to 40+ military and civilian units within area of responsibility.
- Trained junior analysts in advanced analytics techniques, increasing overall team effectiveness.
- Developed innovative approaches for analyzing encrypted messages, leading to breakthroughs in understanding adversary communication methods.
- Participated in briefings and presentations, sharing expert insights into current trends and emerging threats within the signals intelligence landscape.
DIGITAL NETWORK INTELLIGENCE ANALYST
Air Force
San Angelo, TX
01.2017 - 06.2017
- Experience in conducting technical metadata or content analysis, digital network characterization, reconstruction, mapping or vulnerability assessments for over 30 differing missions
- Performing language analysis activities.
- Work experience with the following Tools/Databases: INTELINK, DISHFIRE, MARINA, PINWALE, UTT, TUNINGFORK, ASSOCIATION, BlackPearl, AGILITY, Analyst Notebook, TKB, ANCHORY, or MAUI, Grapevine.
- Experience with counterintelligence or investigative expertise for three years
- Experience with conducting log analysis for two years
- Possession of excellent communication and time management skills.
- Demonstrated expertise in intelligence collection in support of gathering data from target or adversary automated information systems or networks, to include providing direct DNI tradecraft, analysis and reporting support; knowledge in SIGINT development (SIGDEV) or computer network provider capabilities and workflows and experience in conducting technical metadata or content analysis.
- Knowledge of the Air Force’s mission, structure, and capabilities.
- Language Analysis. (Korean)
- Knowledge of telecommunications, network configurations, and data communications.
- Experience with intelligence, intelligence software, and tools, including.
- Excellent oral communication skills for presenting, briefing, or communicating analytical research material.
- Demonstrated proficiency with intelligence collection, SIGINT development (SIGDEV), SIGINT product reporting, target development, DNI analysis, or CNE exploitation.
Network Intelligence Analyst
Air Force
San Antonio, Texas
01.2017 - 06.2017
- Contribute to development of insights and provide recommendations to influence traffic volumes, Journey Time Reliability, and safety of Roads and Maritime network.
- Provide support, guidance and specialist advice to colleagues in delivering value through analytical tools and techniques.
- Drive data development capability value at scrum team level, identifying and leading short/medium/long term value added by data dev capability.
Basic Training Military Completion
Air Force
San Angelo, TX
04.2016 - 06.2016
- Completed all written and educational courses.
- Met physical requirements, and maintained physical training procedures and regulations.
- Understood Hierarchy of leadership, professional courtesies.
- Acquired and maintained firearm safety, protocols, and basic defense tactics.
- Punctual and attended all G.I. Parties, and formations.
- Aided in physical security of base, as well as maintained healthy and thriving living quarters which boosted morale.
Education
Medical Assistant Course - Medical Assistance
Concorde Career College
Memphis, TN09.2021
Air Force Intelligence School - Intelligence
Air Force
San Angelo, TX01.2017
HIGH SCHOOL DIPLOMA - High School
Arlington High School
Arlington, TN05.2014
Skills
- MS Office Suite
- Word
- Excel
- PowerPoint
- FrontPage
- Access
- Outlook
- Unix
- I2 Analyst’s Notebook
- Falcon View
- RemoteView Pro
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Computer skills
- Organizational skills
Clearance And Certifications
Currently a New Accounts Ambassador at Raymond James. I am looking to venture out and offer my assets to enhance company functions in other departments.
Timeline
New Accounts Ambassador
Raymond James
06.2024 - Current
SERGEANT
Air Force
06.2017 - 02.2021
SIGNALS INTELLIGENCE ANALYST
Air Force
06.2017 - 02.2021
DIGITAL NETWORK INTELLIGENCE ANALYST
Air Force
01.2017 - 06.2017
Network Intelligence Analyst
Air Force
01.2017 - 06.2017
Basic Training Military Completion
Air Force
04.2016 - 06.2016
Medical Assistant Course - Medical Assistance
Concorde Career College
Air Force Intelligence School - Intelligence
Air Force
HIGH SCHOOL DIPLOMA - High School
Arlington High School
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