Sarah Clark
Euless,TX
Summary
Technical Support Analyst with 10+ years expertise in prioritizing multiple tasks while providing quality technical assistance. System administration, digital technology, health information systems management, and cloud infrastructure are my passions with an interest in consistently learning new skills within the technology support spectrum.
Overview
16
16
years of professional experience
Work History
HIM Technical Analyst
Baylor Scott & White Health
02.2016 - Current
- Collecting, prepping, scanning, and archiving patient charts
- Completing annual education modules in order to keep up with Medical updates
- Analyzing charts to ensure all documents are available in the patient's chart
- Assigning Deficiencies to Physicians
- Physician Suspension
- Birth Registry Data Entry and Certification
- Customer Service Provide assistance to the physicians and patients
- Training employees how to operate Epic
- Walking physicians on how to use Epic
- Audit medical charts.
Technology Support Access Management
Stadium people
11.2016 - 05.2017
- Security, greeting the public, inspection of bags according to regulation and wand people before entering the stadium.
- Tested modified programs to correct adverse impacts on programs or systems operations.
- Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Enhanced user experience by designing intuitive UI/UX elements for web and mobile applications.
- Created end user report to extract data from ERP system within specified parameters.
HIM Technician - Support Analyst
HIM Tech
08.2013 - 02.2016
- Collecting, prepping, scanning and archiving patient charts
- Analyzing patients' charts for physician signatures
- Prepping, scanning, archiving Emergency charts
- Analyzing ER charts for proper documentation of patient's visit
- Completing annual education modules in order to keep up with Medical updates
- Re-analysis for physician signature and proper documentation of patients' charts
- Dictation Analysis
- Training new employees as well as teaching students the necessary job duties.
- Reduced errors in clinical documentation by providing ongoing feedback and support to healthcare providers regarding best practices for accurate recordkeeping.
- Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.
Technical Analyst - Health Records
HIM Tech
01.2012 - 08.2013
- Southwest Orthopaedic & Reconstructive Specialists
- Assemble and prepare medical records charts with the appropriate documentation for clinic visits and distribute charts to appropriate staff members
- Responsible for filing documents into medical records
- Pull medical records charts as requested by staff and/or physicians
- Obtain and deliver charts to clinic areas as needed
- Assist patients with retrieval of medical records via telephone.
Administrative Assistant
Holden & Associates
10.2011 - 12.2011
- Bookkeeper and administrative assistant with reception duties
- Responsibilities included filing, coping, faxing and mailing documents.
Operator
Briggs and Stratton
02.2008 - 09.2011
- Operated machinery and worked on the assembly line.
Education
Bachelor's - Healthcare Administration
University of Phoenix
01.2013
General Study -
Oklahoma City Community College
01.2004
Skills
- Meditech
- Medical Records
- Epic
- Onbase
- EMR Systems
- Microsoft Excel
- Windows
- Salesforce CRM
- Helpdesk support
- Analytics
- Application support
- Network configuration
References
References available upon request
Timeline
Technology Support Access Management
Stadium people
11.2016 - 05.2017
HIM Technical Analyst
Baylor Scott & White Health
02.2016 - Current
HIM Technician - Support Analyst
HIM Tech
08.2013 - 02.2016
Technical Analyst - Health Records
HIM Tech
01.2012 - 08.2013
Administrative Assistant
Holden & Associates
10.2011 - 12.2011
Operator
Briggs and Stratton
02.2008 - 09.2011
Bachelor's - Healthcare Administration
University of Phoenix
General Study -
Oklahoma City Community College
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