Sarah Clifton
St. Petersburg
Summary
Dedicated professional with strong customer service skills, critical thinking, and attention to detail. Proven ability to enhance workflow efficiency and mentor team members, contributing to high customer satisfaction rates.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Uhaul Moving And Storage
Largo, FL
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted customers in selecting appropriate moving supplies and services tailored to individual needs.
- Handled inquiries and resolved issues, ensuring a positive customer experience with minimal escalation.
- Processed rental agreements and transactions efficiently, maintaining accuracy in all documentation.
Maid
Maid to Order
St. Petersburg, FL
- Cleaned and sanitized residential areas, ensuring adherence to quality standards.
- Managed time efficiently to complete multiple cleaning tasks within set schedules.
- Utilized specialized cleaning equipment and eco-friendly products for optimal results.
- Organized and restocked cleaning supplies to maintain operational readiness.
Supervisor
Starbucks
Largo, FL
07.2024 - Current
- Oversaw daily operations to ensure quality standards and customer satisfaction.
- Trained and mentored staff in product knowledge and customer service techniques.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Managed inventory levels, ensuring timely restocking of products and supplies.
- Trained and mentored new baristas on beverage preparation and equipment usage.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Resolved customer complaints promptly, maintaining high satisfaction rates and loyalty.
- Conducted quality control checks on beverages to ensure consistency and adherence to standards.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Prepared and served high-quality coffee beverages according to customer specifications.
- Operated espresso machines and brewing equipment efficiently to ensure consistent product quality.
Manager
York Steak House
Columbus, OH
07.2016 - 08.2023
- Led daily operations, ensuring adherence to quality standards and efficient service delivery.
- Trained and mentored staff in customer service protocols and operational procedures.
- Developed staff schedules, optimizing labor resources to enhance productivity.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Oversaw financial transactions, maintaining accuracy in cash handling and reporting processes.
- Enforced health and safety regulations, fostering a safe dining environment for guests and employees.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
A&P - Aircraft Mainten
National Aviation Academy
Clearwater, FL2027
High School Diploma -
Centennial
Columbus, OH05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Time management
- Attention to detail
- Team player
- Cash handling
- Cleanliness
- Team leadership
Certification
Food service certification
Languages
English
Native or Bilingual
Timeline
Supervisor
Starbucks
07.2024 - Current
Manager
York Steak House
07.2016 - 08.2023
Customer Service Representative
Uhaul Moving And Storage
Maid
Maid to Order
A&P - Aircraft Mainten
National Aviation Academy
High School Diploma -
Centennial