Sarah Clifton
Bunker Hill
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Winchester, VA
04.2025 - Current
- Delivere exceptional member service by resolving inquiries and issues efficiently.
- Assis members with account management, transactions, and product information.
- Educate members on financial products, enhancing their understanding and engagement.
- Collaborate with cross-functional teams to streamline service processes and improve member satisfaction.
- Implement feedback mechanisms to continuously enhance member experience and service delivery.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintain high-quality service by adhering to company policies and standards in all member interactions.
- Handl complaints with prompt, courteous service to uphold professional reputation.
Restaurant Manager
Raising Canes
Fredericksburg, VA
02.2024 - 12.2024
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented efficient scheduling practices, optimizing labor costs and staffing levels.
- Managed inventory control processes, reducing waste and maintaining stock accuracy.
- Analyzed customer feedback to drive improvements in service delivery and menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Crew Member
Raising Canes
Fredericksburg, VA
10.2023 - 02.2024
- Handled cash transactions accurately, balancing registers at the end of shifts without discrepancies.
- Implemented best practices for food safety, contributing to a safe dining environment for customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
Shift Manager
Bojangles'
Fredericksburg, VA
03.2022 - 07.2023
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Implemented process improvements, enhancing efficiency in service delivery.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Crew Member
Bojangles'
Fredericksburg, VA
05.2020 - 03.2022
- Provided exceptional customer service during peak hours to enhance guest satisfaction.
- Operated kitchen equipment efficiently, ensuring compliance with safety standards and procedures.
- Assisted with food preparation tasks, maintaining cleanliness and organization in workstations.
- Collaborated with team members to streamline order fulfillment and reduce wait times.
- Maintained accurate inventory levels, monitoring supplies for timely replenishment and minimizing waste.
- Trained new crew members on operational procedures and company policies to ensure consistency.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Colonial Forge High School
Fredericksburg, VA05.2022
Skills
- Customer service
- Relationship building
- Customer support
- Issue resolution
- Escalation handling
- Service recommendations
- Teamwork and collaboration
- Calm and professional under pressure
- Problem resolution
- Computer skills
- Customer relations
- Document processing
Timeline
Member Service Representative
Navy Federal Credit Union
04.2025 - Current
Restaurant Manager
Raising Canes
02.2024 - 12.2024
Crew Member
Raising Canes
10.2023 - 02.2024
Shift Manager
Bojangles'
03.2022 - 07.2023
Crew Member
Bojangles'
05.2020 - 03.2022
High School Diploma -
Colonial Forge High School