Sarah Collier
Joplin,MO
Summary
Dedicated healthcare professional with a strong foundation in supporting medical teams and delivering exceptional patient care. Proven ability to manage clinical and administrative tasks with accuracy and efficiency. Recognized for fostering collaboration among team members while adapting seamlessly to the dynamic demands of the healthcare environment. Expertise in team leadership enhances operational effectiveness and contributes to improved patient outcomes.
Overview
13
13
years of professional experience
Work History
Lead Advanced Certified Medical Assistant
Mercy Hospital Cardiology
02.2024 - Current
- Train and onboard new medical assistants in Epic EHR workflows and best practices
- Educate incoming staff on patient scheduling procedures, clinic protocols, and workflow
- Lead and supervise a team of 14 medical assistants, providing daily guidance and performance support
- Created and managed weekly staffing schedules to ensure adequate clinical coverage
- Act as a liaison between clinical staff and providers to streamline communication and align daily operations
- Oversee sample medication inventory, compliance tracking, and vendor coordination
- Manage sample medication records and pharmaceutical rep ordering to ensure compliance
- Review patient medications and verified drug allergies to support safe care
- Triage high volume patient calls by urgency to prioritize care and escalate appropriately
Medical Assistant
Customized Relief
07.2023 - 02.2024
- Facilitated patient flow by rooming patients and accurately documenting medical history
- Supported physicians during examinations and preventative screenings to ensure efficient clinical operations
- Managed medication refill workflows with physician authorization, ensuring accuracy
- Maintained inventory of medical and sanitation supplies to support uninterrupted clinic operations
- Coordinated patient scheduling internally and with referring offices to optimize provider availability
- Uploaded and managed medical records through secure digital portals in accordance with privacy standards
- Processed patient payments and supported front end medical billing
- Reviewed, organized and filed incoming medical records to ensure accurate and accessible documentation
Team Trainer
Lularoe
02.2016 - 12.2018
- Documented and maintained accurate records of all incoming and outgoing inventory
- Processed and coordinated all shipping requests to ensure timely fulfillment
- Purchased and managed inventory through an online procurement system
- Coordinated and scheduled meetings while balancing client and sales representatives' availability
- Maintained detailed profit and loss tracking to support financial decision-making
- Created and managed online digital sales promotions, including ad copywriting and graphic design
- Trained, supervised and led a team of five sales associates
- Supported and motivated sales associates to meet and exceed individual and team sales goals
Medical Assistant
Incontenance & Osteroprosis
01.2013 - 01.2015
- Greeted and assisted patients upon arrival, ensuring a welcoming and professional front-office experience
- Answered, screened, and directed incoming phone calls and messages in a timely and courteous manner
- Maintained a clean, organized, and professional reception area with adequate supplies
- Received, sorted and distributed daily emails, faxed and internal messages
- Maintained office security by adhering to safety procedures and monitoring visitor logs
- Scheduled, confirmed and coordinated patient appointments
- Organized, filed, and maintained accurate patient charts and records
- Facilitated efficient patient check-in and check-out processes
- Roomed patient, obtained vital signs, and accurately documented findings in patient chart
- Coordinated directly with insurance companies regarding billing, coding and coverage
- Obtained prior authorizations for patient treatment plans
- Fax and email medical documents to other providers
Education
Business Administration And Management
Crowder College
Neosho, MO2027
Skills
- Team Management
- Epic workflows
- Education and training
- Patient scheduling
- Medical terminology
- Inventory and supply management
- Medical billing and coding
- Staff training
- Team leadership and supervision
- Staff scheduling and allocation
Timeline
Lead Advanced Certified Medical Assistant
Mercy Hospital Cardiology
02.2024 - Current
Medical Assistant
Customized Relief
07.2023 - 02.2024
Team Trainer
Lularoe
02.2016 - 12.2018
Medical Assistant
Incontenance & Osteroprosis
01.2013 - 01.2015
Business Administration And Management
Crowder College