Sarah Conord
Baldwinsville,NY
Summary
Enthusiastic and driven SaaS Senior Customer Success Manager. Passionate about providing delightful customer experiences and catalyzing client success. Delivers second-to-none service that frequently converts clients into brand ambassadors. Highly self-motivated to ramp up quickly and mission driven to retain and grow client relationships. Known for integrity, accountability and efficiency. Acknowledged as confident yet coachable with a positive do-what-it-takes attitude.
Overview
21
21
years of professional experience
Work History
Strategic Account Manager
NetSuite
Boston, MA
04.2024 - 01.2025
- Developed and maintained strategic relationships with 50 key clients to drive revenue growth.
- Analyzed market trends and client data to inform product development and service offerings.
- Collaborated with cross-functional teams to ensure alignment on client objectives and deliverables.
- Led contract negotiations, ensuring favorable terms for both clients and company interests.
Strategic Account Manager
Loxo
08.2022 - 04.2024
- Managed the 50 highest revenue clients to ensure day-to-day success and retention
- Responsible for onboarding new clients, conducting ongoing training, and triaging support and engineering requests as needed
- Worked with the leadership team as a strategic partner for new product initiatives, most specifically around reporting and product workflow
Senior Customer Success Manager
InsightSquared
Boston, Massachusetts
05.2018 - 08.2022
- Managed a $1.2 million dollar book of business, ensuring customer success across approximately 100 clients
- 100% dedicated to our staffing clients, the only CSM in the organization who focused on staffing
- Achieved over 100% retention goals for 2020 and 2021
Search Consultant
HireMinds
Cambridge, Massachusetts
09.2017 - 03.2018
- Recruited/represented Boston metro marketing candidates during their search process
- Consistently exceeded activity metrics: call time, candidate presentations and submits
Account Manager
LogMeIn
Boston, Massachusetts
11.2015 - 07.2017
- Managed 300 accounts with goal of increasing account value via upsells and cross-sells
- Attained 90% of annual quota in 2016
- Conducted daily discovery calls, product demonstrations and account reviews
- Consistently exceeded weekly KPI of 20k in net new pipeline creation per week
Account Manager
Bullhorn
Boston, Massachusetts
03.2010 - 11.2015
- Managed 300 accounts with a dual focus on client retention and increasing account value
- Consistently exceeded goal of 90% retention rate with 96% retention over 18 months
- Averaged 12K per month in upsell bookings with a monthly goal of 10K (217K total)
Senior Business Development Representative
Bullhorn
Boston, Massachusetts
01.2011 - 05.2013
- Cold called green field accounts to identify and qualify opportunities for field sales team
- Consistently exceeded weekly KPI of 5 self-sourced discovery calls with C-suite
- Generated 970K in green field pipeline that led to 342K in net new business
- Awarded BDR of the Year in 2012 for generating the most pipeline on a team of 8 BDRs
Account Manager
Bullhorn
Boston, Massachusetts
03.2010 - 01.2011
- Educated client base on beta product Bullhorn PowerFill, a networking community designed to help staffing firms collaborate with one another on job openings
- Successfully brought over 500 new job openings into the system and over 1,000 candidate submits to these jobs
Senior Staffing Manager
Professional Staffing Group
Boston, Massachusetts
07.2007 - 03.2010
- Ran a full desk – self-sourced all business development and candidate recruitment
- Developed client base from 0 to over 40 accounts grossing over 40K in monthly margin
- Consistently exceeded KPIs of 50 calls daily and 5 in-person client visits weekly
- Interviewed 10+ candidates per week for temporary and permanent positions
Staffing Specialist
Professional Staffing Group
Boston, Massachusetts
06.2006 - 07.2007
- Consistently exceeded KPI of 60 calls daily for new business development
- Managed candidate and client relationships to ensure highest quality of service
Account Executive
Mass High Tech
Boston, Massachusetts
07.2005 - 05.2006
- Print advertising sales; developed client base from 0 to 30 accounts through cold calling
- Consistently exceeded KPI of 60 calls daily for new business development
- Delivered sales presentations tailored to client objectives – both in person and over the phone
Marketing Coordinator
Kaplan Test Prep
Syracuse, New York
05.2004 - 07.2005
- Expanded customer lead base by 86% in 7 months
- Organized and delivered sales presentations to potential customers
Education
Bachelor of Science - Business Administration
State University of New York at Buffalo
Buffalo, New York05-2004
Skills
- Salesforcecom
- Datacom
- ZoomInfo
- Bullhorn
- MS Office
Timeline
Strategic Account Manager
NetSuite
04.2024 - 01.2025
Strategic Account Manager
Loxo
08.2022 - 04.2024
Senior Customer Success Manager
InsightSquared
05.2018 - 08.2022
Search Consultant
HireMinds
09.2017 - 03.2018
Account Manager
LogMeIn
11.2015 - 07.2017
Senior Business Development Representative
Bullhorn
01.2011 - 05.2013
Account Manager
Bullhorn
03.2010 - 11.2015
Account Manager
Bullhorn
03.2010 - 01.2011
Senior Staffing Manager
Professional Staffing Group
07.2007 - 03.2010
Staffing Specialist
Professional Staffing Group
06.2006 - 07.2007
Account Executive
Mass High Tech
07.2005 - 05.2006
Marketing Coordinator
Kaplan Test Prep
05.2004 - 07.2005
Bachelor of Science - Business Administration
State University of New York at Buffalo